Service Transactions Statistics

This page displays statistics on the number of requests to implement government services electronically through various electronic channels in the Kingdom of Saudi Arabia during the previous six months. The page also displays service implementation data for the most prominent government agencies, and archived service implementation statistics.

Service Transactions Statistics

This section displays statistics on the number of transactional government services electronically through various electronic channels in the Kingdom during the previous set period.

Service/Platform Name Entity Name Total service executions for 2022
Issuance of residence permit service Ministry of Interior 6M+
Renewal of driver's license service Ministry of Interior 879K+
Issuance of driver's license service Ministry of Interior 1M+
Issuance of passport service Ministry of Interior 1M+
Issuance of birth certificate service Ministry of Interior 568K+
Issuance of certificate of good conduct service Ministry of Interior 3700K+
Issuance of national identity service Ministry of Interior 3M+
Vehicle Registration service Ministry of Interior 1M+
Transfer of cart ownership service Ministry of Interior 203K+
Virtual Litigation Service Ministry of Justice 4.4M+
Electronic Real Estate Registration service Ministry of Justice 200K+
Electronic Notary Public Service Ministry of Justice 760K+
Digitized the real estate paperwork service Ministry of Justice 120M+
Water new connection service National Water Company 1M+
Wastewater new connection service National Water Company 528K+
Flexible employment contract service Human Resources & Social Development 280K+
Remote employment contract service Human Resources & Social Development 93K+
Freelance document service Human Resources & Social Development 2M+
Donation Platform Human Resources & Social Development 65M+
WAQFY Platform General Authority for AWQAF 65M+

 

Main Agencies Statistical Dashboard

This section displays main agencies statistical dashboard where it shows more information in the government agency main website.

ministry of commerce icon

Ministry of Commerce

Service Name Total transactions Digital Take-Up Completion Rate User Satisfaction
Editing a commercial register 92898 81% 89% 89%
Cancellation of a commercial register 83386 83% 89% 89%
Dealer - Transferring the record from an institution to a company 8750 0% 94% 89%
Commercial registration renewal 116552 95% 95% 89%
Transfer of ownership of a commercial register 16933 94% 69% 89%
Dealer - Suspension of commercial registration 4915 0% 0% 94%
Dealer-Link/Unlink Record 4501 0% 0% 94%
Issuance of a commercial register 88681 95% 95% 89%
Edit name and activities 3129 0% 89% 94%
Dealer-reserve a trade name 109573 98% 89% 84%

For more service performance statistics, click here

ministry of human resources icon

Ministry of Human Resources and Social Development

Service Name Total transactions Digital Take-Up Completion Rate User Satisfaction
Child-Foster Acknowledgement 52 41% 36% 98%
Issuance of documents for freelance work 32 54% 8% 96%
Issuance of a Travel Permit Passport or Renewal of passport service for orphans 24 25% 67% 9%
Opportunity joining service 6 3% 5% 8%
Service Statement (BAYAN) 9 6% 5% 8%
Jobs’ Need Recording 6 3% 9% 8%
License renew service 36 25% 4% 8%
Jobs Data and Variables Verification 65 84% 21% 7%
Request for a contract with an office - a recruitment company 35 1% 48% 67%
Qiyadyat Platform 5 8% 9% 6%

For more service performance statistics, click here

ministry of environment icon

Ministry of Environment, Water and Agriculture

Service Name Total Transaction Digital take-up Comple-tion rate User Satisfaction
Total Male Female Total Male Female
Application for a permit to drill a well 2485 2000 485 100% 100% 71% 78% 64%
Request to import fertilizers and fertilizers 3254 3000 254 100% 100% 81% 84% 78%
Request to import agricultural pesticides 1245 1000 245 100% 100% 74% 77% 71%
New agricultural labor application 4521 4000 521 100% 100% 77% 85% 69%
Issuing an agricultural register 2125 2000 125 100% 100% 87.5% 91% 84%
Permission to import vegetables and fruits 5500 5000 500 100% 100% 87.5% 87% 73%
Permission to cross "transit" livestock 1070 1000 70 100% 100% 80% 79% 67%
Request to release agricultural pesticides 5020 5000 20 100% 100% 75.5% 83% 68%
Transfer of Ownership License [ Fisheries Services ] 1000 750 250 100% 100% 71.5% 79% 64%
Request for a beekeeper's permit - to practice a profession 515 500 15 100% 100% 84.5% 90% 79%

For more service performance statistics, click here

ministry of justice icon

Ministry of Justice

Service Name Total transactions Digital Take-Up Completion Rate User Satisfaction
Apply for reconsideration of dismissed case 19784 100% 78% -
e-File Enforcement Application 338943 100% 100% 72%
e-File Statement of Claim 264253 100% 96% -
Electronic Acknowledgment of Debt 254 94% 94% 94%
Intervention Request - 100% - -
Marriage e-contract 31066 100% 100% 95%
PoA 1338422 100% 100% 94%
Property e-conveyance 127141 12.60% 92.12% 94%
Request to add a Representative 51967 100% 97.30% -
Verify PoA 1388446 100% 100% 94%

For more service performance statistics, click here

ministry of muncipal and rura affairs icon

Ministry of Municipal and Rural Affairs

Service Name Total Transaction Digital take-up Comple-tion rate User Satisfaction
Total Male Female Total Male Female
Disclaimer 7909 7873 36 100% 95.25% 3.9 71% -
Cancellation of excavation permit 636 635 1 100% 83.36% 3.8 89% -
Stop drilling permit 7 7 0 100% 100.00% 4 100% -
Replace part of a path 12 12 0 100% 100.00% 3.7 43% -
Replace the drilling scheme 104 104 0 100% 92.86% 4.1 39% -
Replace the entire path 26 26 0 100% 92.86% 4.4 60% -
Issuing an emergency excavation permit 2118 2111 7 100% 98.10% 4.5 92% 100%
Issuing a regular excavation permit 7159 7154 5 100% 75.47% 4.6 74% -
Pre-coordinated excavation version 77 77 0 100% 100.00% 3.9 63% -
Renewal of drilling permit 169 169 0 100% 97.09% 4.2 94% -

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socjal development bank icon

Social Development Bank

Service Name Total Transaction Digital take-up Comple-tion rate User Satisfaction
Total Male Female Total Male Female
Mobile number update 1,15M 770K 385K 100% 95% 90% 91% 89%
Clearance 1,11M 744K 372K 100% 90% 85% 90% 80%
Deduction Suspension 89K 59K 30K 100% 90% 90% 93% 87%
Cancel Application 947K 631K 315K 100% 100% 100% 100% 100%
Zood Generation’s Subscription 30K 20K 10K 100% 89% 85% 87% 82%

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digitak government authority icon

Digital Government Authority

Service Name Total transactions Digital Take-Up Completion Rate User Satisfaction
Justifications for external hosting of e‑services 5 100% 100% 96%
Register Qiyas user 514 100% 100% 78%
POC Design 0 100% 100% --
Ideation and Idea Management 3 100% 100% 78%
Digital Circuit Establishment 6 100% 100% 76%
Digital Circuit Renewal 3 100% 100% 96%
Digital Circuit Registration 34342 100% 100% 94%
Product Management 2751 100% 100% 84%
Applying for a Software License 94 100% 100% 86%
Uploading a Source Code 60 100% 100% 78%

For more service performance statistics, click here

General Organization for Social Insurance icon

General Organization for Social Insurance

Service Name Total transactions Digital Take-Up Completion Rate User Satisfaction
Complete non-Saudi subscriber data 3175124 100% 100% 63%
Wage Update 2671542 100% 100% 76%
Registration and exclusion of a Saudi subscriber 6069097 100% 99.71% 75%
Issuance of a certificate of commitment 914654 100% 99.73% 82%
Report an injury 37225 100% 99.69% 71%
Issuance of Periods and Wages Certificate 336862 100% 100% 90%
Exclusion from the insurance system 3773072 100% 99.94% 56%
Request for Unemployment Benefits (SANED) 33802 100% 99.98% 91%
Occupational injuries 37225 100% 99.69% 82%
Request for Occupational Disability Benefits 1784 2% 1.57% 57%

For more service performance statistics, click here

Zakat, Tax, and Customs Authority icon

Zakat, Tax, and Customs Authority

Service Name Total Transaction Digital take-up Comple-tion rate User Satisfaction
Total Male Female Company Total Male Female
Amend Registration Details 6885 - - - 65% 94% 90% - -
Zakat Return 230K - - - 99% 89% 85% - -
Contract Release Application 239 63 3 173 100% 92% 100% - -
File An Objection on Re-assessment 3065 - - - 99% 91% 90% - -
Deregister TIN 21K - - - 19% 94% 91% - -
Registration for VAT 25K 14K 1385 9351 99% 90% 94% - -
Amend Registration Details 85 - - - 61% 98% 94% - -
Individual registration in VAT 770 - - - 99% 96% 94% - -
Registration of persons eligible for refund in VAT 1190 472 49 669 99% 98% 97% - -
Deregister for VAT 7885 5106 920 1859 99% 92% 94% - -

For more service performance statistics, click here

Ministry of health icon

Ministry of Health

Service Name Total Transaction Digital take-up Comple-tion rate User Satisfaction
Total Male Female Total Male Female
Health file - health record (know your numbers) 2,1M - - 100% 100% 4.4 - -
Reviewing medical reports and sick leaves 906K 449K 457K 100% 100% 4.4 - -
Medicines and Prescriptions Review Service 212K 100K 119K 100% 100% 4.4 - -
Appointment Booking service 18M 6,6M 3,2M 100% 100% 4.4 - -
Medical Team Selection Service (My Doctor) 954K 491K 463K 100% 100% 4.4 - -
Instant Medical Consultation Service 289K 130K 159K 100% 100% 4.4 - -
Smoking Cessation Help Service 26K - - 30% 100% 4.4 - -

For more service performance statistics, click here

 

Archived Service Usage Statistics

 

This section includes a list of historical archived government services implementation data for the main government portals. You can review it by clicking here.

Saudi Data and Artificial Intelligence Authority

Service Name Total transactions Digital Take-Up Completion Rate User Satisfaction
Access to Government and Private Services 1.3B ~
100% - -
Validate Through Biometric Service
10.8M+
100% - -
Quick Donation
680,964
100% 89%
91.33%
Zakat
12,103
100%
82%
91.33%
Tyassarat
429,665
100% 92%
91.33%
Orphan Sponsorship
71,201
85%
90%
91%
Secure Video Communication Service (Boroog)
26,600.00
- - -
Create a Virtual Meeting Room Request
3,508.00
- - -
Violations Inquiry
> 600000 100% 94% 88.83%
Violations Payment
> 120000
100% 88%
88.83%

For more service performance statistics, click here

Monshaat

Service Name Total transactions Digital Take-Up Completion Rate User Satisfaction
Training Services
11090
100% 43.79%
90%
Guidance Service
12390
50.98%
93.31%
90%
Consultation Service
140150
60.52%
93.79%
90%
Tomoh Program
2555
100%
100%
89%
Mazaya
12.46K
100% 38.73%
93%
Franchising
236
100% 76.35%
95%
Business Incubators Licenses
1049
- 90.34%
100%

For more service performance statistics, click here