Services Indicator - Kingdom of Saudi Arabia

Service Performance Indicators

Agencies List

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All Government Agencies	Number of services	Percentage
Government Traditional Services
Government Electronic Services
Total		100%
No Data Found

Government Services By Consumer Type	Number of services	Percentage
Services (Government - Consumer) (G-C)
Services (Government - Business) (G-B)
Services (Government - Government) (G-G)
Services that provide to all Consumer Types (G-C,G-B,G-G)
Total		100%
No Data Found

Maturity Level of Electronic Services	Number of services	Percentage
Transformational Services
Procedural Services
Interactive Services
Informational Services
Total		100%
No Data Found

Service Transactions Statistics

This page displays statistics on the number of requests to implement government services electronically through various electronic channels in the Kingdom of Saudi Arabia during the previous six months. The page also displays service implementation data for the most prominent government agencies, and archived service implementation statistics.

Service Transactions Statistics

This section displays statistics on the number of transactional government services electronically through various electronic channels in the Kingdom during the previous set period.

Service/Platform Name	Entity Name	Total service executions for 2022
Issuance of residence permit service	Ministry of Interior	6M+
Renewal of driver's license service	Ministry of Interior	879K+
Issuance of driver's license service	Ministry of Interior	1M+
Issuance of passport service	Ministry of Interior	1M+
Issuance of birth certificate service	Ministry of Interior	568K+
Issuance of certificate of good conduct service	Ministry of Interior	3700K+
Issuance of national identity service	Ministry of Interior	3M+
Vehicle Registration service	Ministry of Interior	1M+
Transfer of cart ownership service	Ministry of Interior	203K+
Virtual Litigation Service	Ministry of Justice	4.4M+
Electronic Real Estate Registration service	Ministry of Justice	200K+
Electronic Notary Public Service	Ministry of Justice	760K+
Digitized the real estate paperwork service	Ministry of Justice	120M+
Water new connection service	National Water Company	1M+
Wastewater new connection service	National Water Company	528K+
Flexible employment contract service	Human Resources & Social Development	280K+
Remote employment contract service	Human Resources & Social Development	93K+
Freelance document service	Human Resources & Social Development	2M+
Donation Platform	Human Resources & Social Development	65M+
WAQFY Platform	General Authority for AWQAF	65M+

Main Agencies Statistical Dashboard

This section displays main agencies statistical dashboard where it shows more information in the government agency main website.

Ministry of Commerce

Service Name	Total transactions	Digital Take-Up	Completion Rate	User Satisfaction
Editing a commercial register	92898	81%	89%	89%
Cancellation of a commercial register	83386	83%	89%	89%
Dealer - Transferring the record from an institution to a company	8750	0%	94%	89%
Commercial registration renewal	116552	95%	95%	89%
Transfer of ownership of a commercial register	16933	94%	69%	89%
Dealer - Suspension of commercial registration	4915	0%	0%	94%
Dealer-Link/Unlink Record	4501	0%	0%	94%
Issuance of a commercial register	88681	95%	95%	89%
Edit name and activities	3129	0%	89%	94%
Dealer-reserve a trade name	109573	98%	89%	84%

For more service performance statistics, click here

Ministry of Human Resources and Social Development

Service Name	Total transactions	Digital Take-Up	Completion Rate	User Satisfaction
Child-Foster Acknowledgement	52	41%	36%	98%
Issuance of documents for freelance work	32	54%	8%	96%
Issuance of a Travel Permit Passport or Renewal of passport service for orphans	24	25%	67%	9%
Opportunity joining service	6	3%	5%	8%
Service Statement (BAYAN)	9	6%	5%	8%
Jobs’ Need Recording	6	3%	9%	8%
License renew service	36	25%	4%	8%
Jobs Data and Variables Verification	65	84%	21%	7%
Request for a contract with an office - a recruitment company	35	1%	48%	67%
Qiyadyat Platform	5	8%	9%	6%

For more service performance statistics, click here

Ministry of Environment, Water and Agriculture

Service Name	Total Transaction			Digital take-up	Comple-tion rate	User Satisfaction
Service Name	Total	Male	Female	Digital take-up	Comple-tion rate	Total	Male	Female
Application for a permit to drill a well	2485	2000	485	100%	100%	71%	78%	64%
Request to import fertilizers and fertilizers	3254	3000	254	100%	100%	81%	84%	78%
Request to import agricultural pesticides	1245	1000	245	100%	100%	74%	77%	71%
New agricultural labor application	4521	4000	521	100%	100%	77%	85%	69%
Issuing an agricultural register	2125	2000	125	100%	100%	87.5%	91%	84%
Permission to import vegetables and fruits	5500	5000	500	100%	100%	87.5%	87%	73%
Permission to cross "transit" livestock	1070	1000	70	100%	100%	80%	79%	67%
Request to release agricultural pesticides	5020	5000	20	100%	100%	75.5%	83%	68%
Transfer of Ownership License [ Fisheries Services ]	1000	750	250	100%	100%	71.5%	79%	64%
Request for a beekeeper's permit - to practice a profession	515	500	15	100%	100%	84.5%	90%	79%

For more service performance statistics, click here

Ministry of Justice

Service Name	Total transactions	Digital Take-Up	Completion Rate	User Satisfaction
Apply for reconsideration of dismissed case	19784	100%	78%	-
e-File Enforcement Application	338943	100%	100%	72%
e-File Statement of Claim	264253	100%	96%	-
Electronic Acknowledgment of Debt	254	94%	94%	94%
Intervention Request	-	100%	-	-
Marriage e-contract	31066	100%	100%	95%
PoA	1338422	100%	100%	94%
Property e-conveyance	127141	12.60%	92.12%	94%
Request to add a Representative	51967	100%	97.30%	-
Verify PoA	1388446	100%	100%	94%

For more service performance statistics, click here

Ministry of Municipal and Rural Affairs

Service Name	Total Transaction			Digital take-up	Comple-tion rate	User Satisfaction
Service Name	Total	Male	Female	Digital take-up	Comple-tion rate	Total	Male	Female
Disclaimer	7909	7873	36	100%	95.25%	3.9	71%	-
Cancellation of excavation permit	636	635	1	100%	83.36%	3.8	89%	-
Stop drilling permit	7	7	0	100%	100.00%	4	100%	-
Replace part of a path	12	12	0	100%	100.00%	3.7	43%	-
Replace the drilling scheme	104	104	0	100%	92.86%	4.1	39%	-
Replace the entire path	26	26	0	100%	92.86%	4.4	60%	-
Issuing an emergency excavation permit	2118	2111	7	100%	98.10%	4.5	92%	100%
Issuing a regular excavation permit	7159	7154	5	100%	75.47%	4.6	74%	-
Pre-coordinated excavation version	77	77	0	100%	100.00%	3.9	63%	-
Renewal of drilling permit	169	169	0	100%	97.09%	4.2	94%	-

For more service performance statistics, click here

Social Development Bank

Service Name	Total Transaction			Digital take-up	Comple-tion rate	User Satisfaction
Service Name	Total	Male	Female	Digital take-up	Comple-tion rate	Total	Male	Female
Mobile number update	1,15M	770K	385K	100%	95%	90%	91%	89%
Clearance	1,11M	744K	372K	100%	90%	85%	90%	80%
Deduction Suspension	89K	59K	30K	100%	90%	90%	93%	87%
Cancel Application	947K	631K	315K	100%	100%	100%	100%	100%
Zood Generation’s Subscription	30K	20K	10K	100%	89%	85%	87%	82%

For more service performance statistics, click here

Digital Government Authority

Service Name	Total transactions	Digital Take-Up	Completion Rate	User Satisfaction
Justifications for external hosting of e‑services	5	100%	100%	96%
Register Qiyas user	514	100%	100%	78%
POC Design	0	100%	100%	--
Ideation and Idea Management	3	100%	100%	78%
Digital Circuit Establishment	6	100%	100%	76%
Digital Circuit Renewal	3	100%	100%	96%
Digital Circuit Registration	34342	100%	100%	94%
Product Management	2751	100%	100%	84%
Applying for a Software License	94	100%	100%	86%
Uploading a Source Code	60	100%	100%	78%

For more service performance statistics, click here

General Organization for Social Insurance

Service Name	Total transactions	Digital Take-Up	Completion Rate	User Satisfaction
Complete non-Saudi subscriber data	3175124	100%	100%	63%
Wage Update	2671542	100%	100%	76%
Registration and exclusion of a Saudi subscriber	6069097	100%	99.71%	75%
Issuance of a certificate of commitment	914654	100%	99.73%	82%
Report an injury	37225	100%	99.69%	71%
Issuance of Periods and Wages Certificate	336862	100%	100%	90%
Exclusion from the insurance system	3773072	100%	99.94%	56%
Request for Unemployment Benefits (SANED)	33802	100%	99.98%	91%
Occupational injuries	37225	100%	99.69%	82%
Request for Occupational Disability Benefits	1784	2%	1.57%	57%

For more service performance statistics, click here

Zakat, Tax, and Customs Authority

Service Name	Total Transaction				Digital take-up	Comple-tion rate	User Satisfaction
Service Name	Total	Male	Female	Company	Digital take-up	Comple-tion rate	Total	Male	Female
Amend Registration Details	6885	-	-	-	65%	94%	90%	-	-
Zakat Return	230K	-	-	-	99%	89%	85%	-	-
Contract Release Application	239	63	3	173	100%	92%	100%	-	-
File An Objection on Re-assessment	3065	-	-	-	99%	91%	90%	-	-
Deregister TIN	21K	-	-	-	19%	94%	91%	-	-
Registration for VAT	25K	14K	1385	9351	99%	90%	94%	-	-
Amend Registration Details	85	-	-	-	61%	98%	94%	-	-
Individual registration in VAT	770	-	-	-	99%	96%	94%	-	-
Registration of persons eligible for refund in VAT	1190	472	49	669	99%	98%	97%	-	-
Deregister for VAT	7885	5106	920	1859	99%	92%	94%	-	-

For more service performance statistics, click here

Ministry of Health

Service Name	Total Transaction			Digital take-up	Comple-tion rate	User Satisfaction
Service Name	Total	Male	Female	Digital take-up	Comple-tion rate	Total	Male	Female
Health file - health record (know your numbers)	2,1M	-	-	100%	100%	4.4	-	-
Reviewing medical reports and sick leaves	906K	449K	457K	100%	100%	4.4	-	-
Medicines and Prescriptions Review Service	212K	100K	119K	100%	100%	4.4	-	-
Appointment Booking service	18M	6,6M	3,2M	100%	100%	4.4	-	-
Medical Team Selection Service (My Doctor)	954K	491K	463K	100%	100%	4.4	-	-
Instant Medical Consultation Service	289K	130K	159K	100%	100%	4.4	-	-
Smoking Cessation Help Service	26K	-	-	30%	100%	4.4	-	-

For more service performance statistics, click here

Archived Service Usage Statistics

This section includes a list of historical archived government services implementation data for the main government portals. You can review it by clicking here.

Saudi Data and Artificial Intelligence Authority

Service Name	Total transactions	Digital Take-Up	Completion Rate	User Satisfaction
Access to Government and Private Services	1.3B ~	100%	-	-
Validate Through Biometric Service	10.8M+	100%	-	-
Quick Donation	680,964	100%	89%	91.33%
Zakat	12,103	100%	82%	91.33%
Tyassarat	429,665	100%	92%	91.33%
Orphan Sponsorship	71,201	85%	90%	91%
Secure Video Communication Service (Boroog)	26,600.00	-	-	-
Create a Virtual Meeting Room Request	3,508.00	-	-	-
Violations Inquiry	> 600000	100%	94%	88.83%
Violations Payment	> 120000	100%	88%	88.83%

For more service performance statistics, click here

Monshaat

Service Name	Total transactions	Digital Take-Up	Completion Rate	User Satisfaction
Training Services	11090	100%	43.79%	90%
Guidance Service	12390	50.98%	93.31%	90%
Consultation Service	140150	60.52%	93.79%	90%
Tomoh Program	2555	100%	100%	89%
Mazaya	12.46K	100%	38.73%	93%
Franchising	236	100%	76.35%	95%
Business Incubators Licenses	1049	-	90.34%	100%

For more service performance statistics, click here

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