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Digital Transformation

Highlighting the concept of digital transformation and the many attributes that go along with it, this section focuses on the Kingdom’s progression towards a new and improved method of accelerating the stages of development related to Digital Transformation, by adopting and implementing state-of-the-art telecommunication systems and ICT technology, which aid in the facilitation of the overall mechanisms of Digital Transformation, initiating the launch of a knowledge hungry economy and an immersive e-commerce language. This section will also shed light on the many e-government programs used to empower and support government agencies and assist in the creation of seamless services to improve the experience of the end-user. Additionally, this segment will cover the basis of the Digital Transformation Unit within the Kingdom and Digital Software and Platform initiatives launched by the Ministry of Communications and Information Technology.



With the rapid global technology development and government and institutional trends, the Kingdom of Saudi Arabia (KSA) government has evolved. It has replaced traditional processes with digital ones, developing five-year plans to achieved quality and efficiency. It aims to innovate the government digitally to facilitate services.


Digital Infrastructure

KSA maintains a robust digital infrastructure, accelerating the digital transformation. This structure has enabled the Kingdom to face public and private sector disruptive crises, ensuring business continuity, educational operations, citizen requirements, and daily resident lives. The Kingdom has been ranked among the top ten developed countries globally for its robust digital framework.


The National Strategy for Digital Transformation

The Kingdom has worked on developing a five-year strategy within three action plans.

  • First action plan: 2006 - 2010

    This first plan enabled everyone by the end of 2010 to obtain government services at a distinguished level from anywhere and at any time in an integrated, easy, and safe electronic means.

  • Second action plan: 2012 - 2016

    The second plan allowed everyone to use effective government services in a safe, integrated, and easy way through multiple electronic channels

  • Third action plan: 2020 - 2024

    The third plan, the current strategy, seeks to realize a smart government.


E-Government Program (Yesser)

The Ministry of Communications and Information Technology launched the e-Government Program (Yesser); To lead the digital transformation of government agencies in the Kingdom of Saudi Arabia, and improve their services by empowering and motivating them to provide sustainable integrated technology solutions, developing the quality and effectiveness of digital services in the government sector, and paving the way for government agencies to provide quality and efficient services to individuals and the business sector, to raise investment returns and add value to the national economy and from Roles and responsibilities for the program:

• Enabling digital transformation
• Adopting the concept of digital government
• Establishing and developing initiatives and products that support and enable digital government programs
• Consolidating interest in digital transformation through unique global experiences
• Enabling government agencies to display their digital services with high accuracy

International partnerships in the Yesser program aim to facilitate and accelerate communication and coordination with international bodies and organizations interested in the field of smart government. The cooperation takes place in several areas to achieve the spread of the culture of international cooperation in the program and highlight the role of the Saudi digital government globally, to develop plans and mechanisms for international participation in the program, contribute to Developing the digital government in the Kingdom, creating compatibility with international indicators related to digital transformation, achieving advanced centers globally in the field of smart government, as well as building, developing and strengthening cooperation and partnerships with counterpart digital government agencies and relevant international organizations and bodies.


CEO of the e-Government Program (Yesser)

M. Ali bin Nasser Al-Asiri

He holds a bachelor's degree in computer engineering from King Fahd University of Petroleum and Minerals. He has also received several professional certificates specializing in project management, business development management, approved interconnection, and other specialized communications and information technology certificates. He also maintains membership in many relevant bodies. He also participated in many workshops and specialized courses in business management and development, including the Executive Leadership Program from London, Intercultural Communication and Change Management, one of the Stephen Covey Centers programs.


Program Services Provided to Government Agencies

The Kingdom empowers government agencies digitally through many programs by the e-Government Program (Yesser) to provide citizens with effortless services.

  • Governmental Integration Channel

    The channel exchanges shared government data between the authorized entities to collaborate and provide e-government services efficiently, accurately, swiftly, and securely.

  • National Center for Digital Certification

    The center completes many digital documentary services for various dealers (government, citizens, and businesses) while conducting various electronic operations with complete confidentiality, reliability, and safety and providing numerous services:

  • Government Certification Services:

    1. Turnkey service
    2. Link service
    3. Integration service
  • Governmental certification certificates:

    1. Secure Mail Certificate
    2. Name certificate
    3. Safe site certification
    4. Hardware Certification
  • The Unified National System for Government Correspondence

    Yesser has integrated a platform, permitting all government agencies to exchange government correspondence and documents safely, straightforward, high-quality electronic precision, saving time, effort, and cost, and striving for a paperless government.


Programs to Support and Empower Government Services

  • GOVx

    This specialized center leverages advanced tools, methods, and technologies innovating the digital government to improve the end-user experience with global aspirations, as the center contains three departments:

    1.Digital Competencies Center: develops digital capabilities to support digital transformation

    2.The Digital Consulting Center: supports digital transformation across government agencies

    3.Digital Innovation Center: promotes a leap in government agency' work

  • Goverment Service Observatory (Marsad)

    A system measuring digital service maturity elevates them until they reach full maturity and transform from a traditional service to 100% digital. It also standardizes joint business entity services.

  • Measurement (Qiyas)

    The Measurement (Qiyas) initiative was launched to develop the government digitally, following it periodically per a transparent methodology and global benchmarking.

  • Information Technology Leadership Portal

    An interactive portal for government agency technical leaders standardizing national services and applications provided by the Yesser program to support KSA’s digital government. It also allows information technology managers to use services effectively and to update them directly.


Program Services Provided to the Citizen

Unified National Platform GOV.SA

It is an ambitious journey that aims to build an integrated model for providing high quality and efficient government services. Whether you are a citizen, resident, business owner or visitor, you can access the government services via omni-channel experience that is personalized and proactive.

Citizen Interaction Center (AMER)

Thousands of citizens use the electronic government agency services daily. Therefore, Yesser has launched the Citizens Interaction Center (Amer) to respond to all inquiries related to many communication channels of the electronic services:

  1. Toll-Free
  2. Text messages
  3. Instant chat
  4. Email
  5. Fax
  6. Social media channels

The center also visually interprets services in sign language for the deaf, maintaining the privacy of women with female interpreters


Digital Transformation Unit

This primary program in achieving the Kingdom's vision 2030 promotes digital transformation in the Kingdom. It provides strategic guidance, expertise, and supervision through cooperation with government and private agencies to raise the Kingdom’s index globally. It aims to realize the highest digital development through sustainable economic development, enhancing innovation and values through investing in young talent.

View the Digital transformation report – yearly report for 2021.


Digital Software and Platforms

The Ministry of Communications and Information Technology launched a specialized, non-profit initiative to spread digital awareness among society. The initiative offers many specialized digital transformation and information security courses, and experts and specialists teach numerous seminars. It also provides an opportunity to obtain answers from specialists.

  • Digital Government Journal

    The first Saudi electronic magazine specialized in the government sector provides visitors, interested parties, and digital transformation leaders with specialized content and data regarding artificial intelligence, digital transformation, and emerging technologies locally and globally.


Related Links


Last Modified Date: 29/04/2021 - 11:12 AM Saudi Arabia Time
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