Digital Transformation Strategies

National Digital Government Strategy (2022-2025)

Following the adoption of new governance for digital government in the Kingdom, and establishment of the Digital Government Authority, the Smart Government Strategy in 2020-2024 was abridged to 2022, and a new vision of the National Digital Government Strategy were adopted as inspired by the Kingdom’s Vision of 2030.


The National Digital Government Strategy directions were developed by the Digital Government Authority in coordination with pertinent authorities to achieve the set strategic goals and aspirations of the Kingdom in becoming a leading digital government in the world.These objectives are set to be achieved in two phases. The first phase aims to build the digital government of the future by accelerating its growth and enforcing governance and regulation, while the second phase aims to achieve excellence in digital government services and reach global leadership as recognized through international  indicators and standings.

A clear mission is set with well-defined goal to provide an integrated and interconnected digital government ecosystem that supports decision making through leveraging the value of technologies and placing beneficiaries at the heart of the delivery.  

Initial Smart Government Strategy plan: (2020 – 2022)

The Kingdom adopted a smart government strategy for the years 2020-2024. It defined the Kingdom's aspiration, vision, objectives, and initiatives, for digital transformation during that period. In this plan, several strategic initiatives are adopted to achieving SDGs by taking actions and innovative approaches to align with the UN Sustainable Development Goals (SDGs) and the Saudi Vision 2030

The Strategy is aligned with the Saudi Vision 2030 goals and strategic objectives. Its main concern was to deliver to digitally transform the Government and build internationally acclaimed Smart Government capabilities.

The Smart Government Strategy originally was set for achieving an ambitious goal by 2024. However, due to high-level decision of restructuring the digital governance of the Kingdom that led to establishing the Digital Governance Authority, the plan was replaced by a national digital strategic plan from 2022-to 2025.


It set an ambitious goal of transforming the government of the Kingdom to become agile, capable, and innovative with the intention of realizing a new seamless smart government experiences for citizens, centered around their needs. 

The Government aspirations include:

  • Deliver a unified and world class smart service experience.
  • Provide all public servants with leading smart capabilities.
  • Equip leaders with insights to solve tomorrow's challenges today.
  • Deliver the future through a digitally capable, inclusive workforce.
  • Develop possibilities of having a well-defined fast-track digital transformation through an ecosystem of partners.
  • Make use of shared resources to deliver more for less.

To ensure consolidation of the identified considerations and opportunities, the Kingdom has defined its aspirations to build a unified leading Smart Government that evolves around its beneficiaries - citizens, residents, tourists, and businesses alike. The original plan can be seen here:  

Second action plan: (2012 – 2016)

Following  the first digital strategy, Yesser introduced the Second Digital Strategic Plan with its Action Plan in 2012 – 2016. This was done in collaboration with government agencies, universities, private sector, and representatives of the general civil society. The support of consulting firms and international consultants in e-government was also sought. 

The strategy adopted essential themes that focused primarily on building sustainable e-government workforce. In addition, it sought to improve citizens’ experience with the government agencies. A third significant goal was the development of the culture of collaboration and innovation, thus enhancing the efficiency of services provided by the government agencies.


The second strategy introduced the basis for e-Participation, e-Services, shared national applications and infrastructure, in addition to change management.

Additional details can be found here

First Digital Strategic Plan (2006 – 2010)

The e-Government First Action Plan was developed in order to set the roadmap for implementing the first strategy, which was initiated by the government in 2006. 


It focused on the concept of electronic services for the citizen. It is concerned with providing every citizen the opportunity of being able, by the end of 2010, to access high-quality and easy-to-access government services from anywhere and at any time through integrated and secure e-platforms. In that regard, it focused on strategic drivers that were needed to achieve this goal. In addition, it called for increasing the level of efficiency and effectiveness in the government sector. 


The action plan adopted for this strategy embedded technical details of the components of an e-Government Framework that was initiated and used during the earlier version of online services authority called Yesser.