Accessibility

This section reflects the commitment of the GOV.SA Platform in applying the highest technical standards of e-portals and using state- of-the-art technologies in order to enhance the platform and facilitate accessibility to its contents. This section also provides information on the government design system applied to international AAA standards linked to people with special needs, the multiple channels for service delivery available and navigation via smartphones.

Unified National Platform Accessibility

Unified National Platform GOV.SA is committed to applying the highest technical standards in the field of portals and aims to use the state of the art technologies in order to enhance the Platform and facilitate accessibility to its contents. This will in turn increase the number of users and visitors and their interaction via the Platform.

Moreover, the Platform is compatible with all standards of the W3C regarding easy to use, accessibility, as well as other technical standards which all help develop portals. GOV.SA Platform is also totally compatible with the other browsers.

Government design system (Design System) applied to international AAA standards

Unified National Platform GOV.SA launched the government design system in compliance with global AAA standards; Desiring to support government platforms and enable them to implement accessibility standards.
It can be viewed by click here.

People with Special Needs

  • One of the main achievements of GOV.SA Platform, with respect to the ease of use and accessibility standards, is targeting people with special needs to help them access the Platform effectively.
  • GOV.SA Platform uses Text Reader feature as one of the means to help the user read the text on the Platform page, without requiring to activate any other software. This feature is very useful for the visually impaired and to Platform users who have difficulties in reading texts through the internet.

Compatibility with tools

GOV.SA Platform is designed to be compatible with recent versions of the following screen readers:

Multiple Channels for Service Delivery

Government agencies in Saudi Arabia are seeking to improve their services. To this end, they have established several channels to deliver e-services to their clients in a free of charge, safe, and reliable manner. These channels include websites, SMS service, mobile phones, self-service booths, and ATM.

One way to facilitate delivery of services is to provide them on the spot. For example:  

  1. Passport service for the elderly: This service is provided by Department of Civil Status/Ministry of Interior to the elderly and persons with special needs wherever they live.
  2. Ministry of Justice’s service to persons with special needs at their homes: The Ministry of Justice provides its services to the elderly and persons with special needs at their homes. Such services are delivered for a certain fee specified under the law. You can request the service by calling the Documentation Department. After identifying the location, an employee from the Department will go immediately to the client’s house to deliver the concerned service.  

Navigation via Smartphones

GOV.SA Platform can be navigated using smart phones and internet navigators, and many services and features such as search, language options, e-Services, Government Agencies Directory, Laws and Regulations Directory, and National Plans and Initiatives, can be provided using smart phones.

Using the smart phone Platform, the visitor can read about the latest news, respond to the surveys, and contact the customer service center. GOV.SA Platform is more and more compatible with mobile devices.