Accessibility

This section reflects the GOV.SA Platform's commitment to using the highest technical standards of e-portals and cutting-edge technologies to improve the platform and make its contents more accessible. You will also find information about the government's "design system" for people with special needs that is compliant with international AAA standards, the various service delivery channels available, and smartphone browsing.

Unified National Platform Accessibility

GOV.SA is committed to implementing the highest technical standards in the field of portals and aims to use cutting-edge technologies to improve the Platform and facilitate access to its contents. This will increase the number of users and visitors, as well as their interaction with the Platform. Furthermore, GOV.SA Platform is fully compatible with most browsers and the Platform is compliant with all W3C standards for usability, accessibility, and other technical standards that aid in the development of portals.

Government design system

The Government Design System is a guide that includes the designing process which is created to ensure that the user gets the best experience when using the GOV.SA platform and channels and helps designers and developers work together in a regular manner. The government design system was developed in accordance with global AAA standards, with the goal of assisting government platforms in implementing accessibility standards. 
To view GOV.SA design guide, click here.

People with Special Needs

One of the main achievements of GOV.SA Platform, with respect to the ease of use and accessibility standards, is targeting people with special needs to help them access the Platform effectively. GOV.SA Platform uses the Text Reader feature as one of the means to help the user read the texts on the platform without the need to use any other software. This feature is very useful for the visually impaired and to Platform users who have difficulties in reading texts through the internet.

Compatibility with screen Readers

GOV.SA Platform is designed to be compatible with recent versions of the following screen readers:

Multiple Channels for Service Delivery

Saudi government agencies are working to improve their services. To this end, they have established several channels to deliver e-services to their clients in a free of charge, safe, and reliable manner. These channels include websites, SMS service, mobile phones, self-service booths, and ATM. One of the facilitations is the provision of services to beneficiaries in their whereabouts, examples of which are:

  1. Passport service for the elderly: This service is provided by Department of Civil Status/Ministry of Interior to the elderly and persons with special needs wherever they live.
  2. Ministry of Justice’s service to persons with special needs at their homes: The Ministry of Justice provides its services to the elderly and persons with special needs at their homes. Such services are delivered for a certain fee specified under the law. You can request the service by calling the Documentation Department. After identifying the location, an employee from the Department will go immediately to the client’s house to deliver the concerned service.

Browsing GOV.SA via Smartphones 

GOV.SA Platform can be accessed using internet browsers on computers as well as smart phones. numerous services and features such as search, language options, e-Services, Government Agencies Directory, Laws and Regulations Directory, and National Plans and Initiatives, can be delivered through smart phones. The user can also read about the latest news, respond to the surveys, and contact the customer service center.