This page contains information on the Beneficiaries Engagement Center (Amer), which was developed by GOV.SA to provide support and information to the public regarding the e-services and transactions offered through the national platforms.
Introducing the Beneficiaries Engagement Center “AMER”
AMER tasks
- Communicating with the beneficiary through a variety of integrated digital channels to provide assistance and let them take advantage of the services offered by the DGA.
- Educating beneficiaries on their rights to the DGA's services, as well as promoting understanding of the procedures and legislation that govern the services provided.
- Follow-up and escalation of digital reports that are not resolved within the specified timeframe; and following up with the relevant government agency or technical reports that were closed without a satisfactory resolution.
- Measuring satisfaction through evaluating the beneficiary's experience with the Digital Government Authority's services.
AMER goals
-
Improving the beneficiary's experience with digital government services through reports submitted.
-
Measuring and assessing beneficiary satisfaction with services provided by the Digital Government Authority.
-
Facilitate direct interaction with the beneficiary.
Communication Channels
Communication Channel |
Service Availability |
Response Time |
Voice calls 199099 |
24/7 |
Immediate |
24/7 |
One business day |
|
Twitter |
24/7 |
60 minutes |
Facebook |
24/7 |
60 minutes |
Live chat |
24/7 |
Immediate |
Sign Language |
8am - 12pm (Sunday - Thursday) |
Immediate |
Contact Form |
24/7 |
One business day |