Beneficiaries Engagement Center (Amer)

This page contains information on the Beneficiaries Engagement Center (Amer), which was developed by GOV.SA to provide support and information to the public regarding the e-services and transactions offered through the national platforms.

Introducing the Beneficiaries Engagement Center “AMER”

One of the initiatives established by the Digital Government Authority (DGA) in 2021 to achieve digital engagement between beneficiaries and government entities in the Kingdom of Saudi Arabia. The Beneficiaries Engagement Center "Amer" provides support and assistance to various types of beneficiaries for digital communications, ensuring an effective digital response from government agencies. The Beneficiaries Engagement Center "Amer" helps the DGA achieve its strategic goals by increasing the quality of life for citizens, residents, and visitors and achieving government digital transformation in the digital communications service.

AMER tasks

  1. Communicating with the beneficiary through a variety of integrated digital channels to provide assistance and let them take advantage of the services offered by the DGA.
  2. Educating beneficiaries on their rights to the DGA's services, as well as promoting understanding of the procedures and legislation that govern the services provided. 
  3. Follow-up and escalation of digital reports that are not resolved within the specified timeframe; and following up with the relevant government agency or technical reports that were closed without a satisfactory resolution. 
  4. Measuring satisfaction through evaluating the beneficiary's experience with the Digital Government Authority's services.

AMER goals

  1. Improving the beneficiary's experience with digital government services through reports submitted.

  2. Measuring and assessing beneficiary satisfaction with services provided by the Digital Government Authority.

  3. Facilitate direct interaction with the beneficiary.

Communication Channels

Communication Channel
 Service Availability
 Response Time
Voice calls 199099
 24/7
 Immediate
E-Mail 24/7
 One business day
Twitter
 24/7
 60 minutes
Facebook
 24/7
 60 minutes
Live chat
 24/7
 Immediate
Sign Language
 8am - 12pm (Sunday - Thursday)
 Immediate
Contact Form
 24/7
 One business day

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