About the Project

The updating of the Financial Consumer Protection Principles and Rules confirms SAMA’s commitment to protect the consumers of financial institutions supervised by SAMA and ensure that they receive fair, transparent, and honest treatment and can easily receive financial services and products by developing consumer protection policies and instructions.
Due to the growth and development of the financial sector in Saudi Arabia, SAMA continues to monitor these developments and issue and/or update instructions to promote the consumer protection concept and enhance the consumer experience when dealing with financial institutions supervised by SAMA.
All the principles issued by SAMA (Banking Consumer Protection Principles/ Finance Companies' Consumer Protection Principles/ Insurance Companies' Consumer Protection Principles) were combined and issued in the Financial Consumer Protection Principles and Rules, which cover all financial institutions licensed by SAMA and contain the