The project aims to protect the users of public transportation rights by establishing regulations for the rights of all beneficiaries to ensure non-discrimination between passengers, enabling people with disabilities and those with limited mobility to use public transportation, and allowing re-planning the trip to the beneficiary or re-booking, ensuring the availability of several outlets to pay the transport fare, determining the carrier’s responsibility towards passengers and their luggage, providing effective systems for handling complaints and activating the supervisory role, safe and sustainable transportation. The project also aims to place obligations on users of public transportation, including adherence to the conditions of service provided, rules of etiquette, possession of a valid ticket to benefit from the service, and compliance with safety requirements.