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Frequently Asked Questions

This section provides users of the GOV.sa Platform with answers to all frequently asked questions related to national identity and digital identity, national profile, protecting personal information, open data, segments of society, e-participation, business management, information, communications and postal services, legal affairs, safety and the environment, education and training, health services, personal documents, tourism culture and entertainment, family matters and life events, housing municipal services and facilities, work employment, residents and visitors affairs, and vehicles and transportation in the Kingdom.

About the GOV.SA Platform

  • What is the GOV.SA platform?

A national government platform that enables citizens, residents, visitors, and companies to access e-government services and other governmental organizations and institutions quickly and easily from anywhere and at any time, in addition to services designed based on special needs and various life stages to provide an ideal, appropriate and proactive experience.

  • How to use the GOV.SA Portal?

The Unified National Platform is a dedicated source of facilitation and assistance to citizens, residents, business owners, and visitors. Offering a vast amount of information, the platform is positioned as the go-to source of all governmental sources. The layout of the portal is straight to the point and is designed to provide the ultimate user-friendly experience, while ensuring that your needs are delivered. When logging in through the Absher platform, services will appear to you based on your personal information and needs such as loans and financial commitments, and your educational, work and social records. It is also possible to access government services and view information without logging in.

Upon entrance into the platform, you can search government services and information through the search bar, explore prominent events in the Kingdom, and access daily updates of COVID-19. You can also access all government services including, most used services, business and entrepreneurship services, family and life events, health services, personal documents and more. The services provided on the platform are offered through several channels, which work together simultaneously aimed at providing the user with a simplified and efficient experience, incorporating the latest technologies, based on a system of centralization, reliability, and personalization. Additionally, you can discover recent news related articles and upcoming events in the Kingdom, while also accessing performance statistics, service level agreements, and polls, to name a few. The portal also provides access to FAQ’s and allows you to subscribe to get the latest updates on the portal. 

To know how to use the portal, click here.

  • Who is responsible for developing and operating the platform?

The Digital Government Authority is the responsible party for the GOV.SA.

  • Can I consider the platform as a source of reliable information?

Yeah. The GOV.SA platform is a unified source for all government information and services, based on accuracy, clarity, and information timeliness.

  • What are the platform's policies?

The platform has set a number of work procedures that enable to provide correct and accurate information. Users can benefit from government e-services through a single window and view everything new in the e-government services.

The platform strives to ensure the availability of electronic services around the clock, seven days a year.

The platform applies the latest global technologies to provide and display government e-services and follows the most internationally recognized security standards to ensure customer data protection. The platform is also compatible with the latest known browsers such as Internet Explorer, Firefox, etc. Finally, the platform encourages constructive suggestions and fruitful interaction with users via the e-mail of the platform's content team. For more, you can view the user charter.

  • Is it necessary to register on the platform to access the information and services provided?

There is no need to register if you want to obtain basic information, but you must register if you're going to benefit from government e-services to access data personally.

  • What services does Nafad provide?

The Nafad Platform provides a range of services represented in self-registration of users, authentication of users, automatic registration and linking with service providers, updating national identity cards through online services, single sign-in, taking into account the level of credibility and authentication of electronic transactions and electronic signature, self-service for verification standards management.

  • What is SSO?

It is a national initiative by the Ministry of Interior in Saudi Arabia to issue and manage citizens' and residents' digital identities. Many government and private agencies have begun to keep pace with the development and provide their services through electronic portals. By using electronic identifiers, it is also known as user name and password. Users can verify their access to their electronic services sites, which is considered a digital identity. It is related to the individual and represents the identity in electronic transactions, and it is called "digital identity."

  • How can I search for services on the platform?

To search for services, you can go from the bar at the top of the page to the topic you want to reach, whether by selecting the relevant government agency or general information about the Kingdom. You can search through the search tool on the top bar, which will provide you with all the results that might be useful to you.

  • How can I access the electronic services on the platform?

A unified national profile is created for each beneficiary. Once the beneficiary log-in the GOV.SA platform, the recognition features will activate, and the services will be provided.

  • I forgot my log-in information; how can I recover my data?

The password or log-in data are recovered through the unified national access service or the Absher platform, and they can be accessed via this link.

  • How to ensure my information is secured and confidential on the platform?

The GOV.SA platform applies the latest global technologies to create an unbreakable shield. It follows the most internationally recognized security standards to ensure the protection of customer data.

  • What browsers are compatible with the platform?

GOV.SA is compatible with the latest and most prominent browsers such as Internet Explorer, Firefox, Google Chrome, etc.

  • Are there pages representing the platform on social networks?

Yes, we have pages on Twitter, Facebook, and YouTube.

  • What languages ​​are available on the platform?

The GOV.SA platform presents its information in both Arabic and English.

  • Can I submit a complaint or suggestions?

You can submit suggestions and complaints by filling out this form and responding to it within 24 hours, or by calling the National Contact Center "Amer" with the unified number 199099 or one of the direct communication channels, and the response is 24/7.

National identity and digital identity

  • How do I get a Saudi ID card?

All citizens and residents in Saudi Arabia aged 15 and over, must have a valid National Identity Card (ID). The ID card contains biometric and digital information such as an image of your face, your fingerprints, and demographics. To enhance security and prevent identity theft, the ID card contains a bar code plus an optical stripe. The ID card also offers a digital signature through a secure application enabled by your ID card. You can use the ID card to confirm your identity with government agencies and third-party service providers such as banks and telecom operators. You can even use your ID card as a travel document when you visit any of the GCC countries (Bahrain, Kuwait, Oman, Qatar, and the United Arab Emirates). You can also securely store and digitalize your ID documents including your national ID, residency permit (iqama), driving license and your vehicle’s registration (istimara) through the ‘Absher individuals’ application. You can benefit from the Digital ID through the possibility to prove your identity at various government institutions and third parties without the need to carry the physical ID documents.

  • How I get a Digital ID for online services in Saudi Arabia?

If you are a citizen or a legal resident in Saudi Arabia you can now create your digital identity (or electronic ID) by registering on the National Single Sign-On system developed by the National Information Center and the Ministry of Interior. You can use your Digital ID for accessing more than 700 government online services available on my.gov.sa, other government portals, and services provided by third parties such as banks, telecom operators, etc. For more information on how to create and use your eID please visit the National Information Center.

National Profile

  • What is the unified national profile?

The national profile helps users of the unified national platform GOV.SA to directly benefit from many services provided to citizens and residents.

  • How to access the unified national profile?

The unified national profile can be accessed by clicking the login icon of the unified national platform GOV.SA, the unified national access service (SSO), or via the Absher service.

  • Can I view my personalized data and records?

If you log in through National Single sign-On, you can access your National Profile and view your personal information, as well as personalized services directed to you and previous interactions records. You can also access Absher, Meras, Najiz, or other Government portals to view your personal information, as well as personalized services directed to you and previous interaction records.

  • Can I edit my personal information online?

You can log in through National Single sign-On and edit your personal information on your National Profile page such as you’re your national address and your contact information. You can also access AbsherMerasNajiz, or other Government portals to edit your personal information.

  • Can I access a list of my previous interactions/transactions with government services?

You can log in through National Single sign-On to view services’ previous interactions and transactions. You can also access  AbsherMerasNajiz, or other Government portals and access a list of your previous interactions/transactions with government services.

  • Does my data that the government already has is automatically used on the transactional services?

Yes, the transactional services are prefilling and automatically using your government data, for example your ID information from MOI are used in those services.

  • Can a user specify services and add a list of favorite services for him?

Yes, after logging in to the portal, where the user can add his favorite services to his personal profile. This feature appears after selecting the service, as the portal enables the user to add this service to the favorite services. To access the list of favorite services, the user can choose my favorites from the file list. For more details, click here.

  • Can I start an electronic service, save it and return to it later?

Yes, you can start a service and return to it to complete and send the request later, especially those services that consist of several stages. The following are example of those services:

Protecting Personal Information

  • What about protecting personal data?

The unified national platform website and application bring the national identity information, employment, education, and other information through the government integration channel. The national platform and its application do not save this information. For more details, visit the page of the privacy policy.

The unified national platform GOV.SA aligns and adheres to the main principles and general rules for protecting personal data, as well as the main principles and general rules for data sharing.

Open Data

  • What is open data?

It is the data that anyone can freely use and without technical, financial, or legal restrictions. It can be re-used and published by taking into account the open data methodology.

  • How do I access open data?

It can be accessed through the open data platform. It aims to create a government database and develop a general strategy to enable transparency, encourage e-participation, and stimulate creativity.

  • When to obtain the information?

The data's principle is that it is available unless its nature or sensitivity requires a higher level of classification, protection, and confidentiality.

  • How can I view open data policies and guidelines?

You can view the Open Data Policies and Guidelines through this page here.

  • Is there a national policy or legislation for open government data?

Yes, you can view all policies and legislations related to open government data through the Manual of National Data Governance Policy

  • Is there a national policy or legislation for freedom of information or the right to obtain information?

Yes, there are four main principles related to freedom of information. Transparency, necessity & proportionality, disclosure, and equality. You can also find all the details in the Manual of National Data Governance Policy

Segments of society

  • How to access the information of services provided to people with disabilities?

You can access information about the services provided to people with disabilities via this link

  • How to access the information of services provided to women?

You can access information about the services provided to women via this link

  • How to access the information of services provided to children?

You can access information about the services provided to children via this link

  • How to access the information of services provided to the elderly?

You can access information about the services provided to the elderly via this link

Electronic Participation

  • How to access and view electronic consultations?

You can access and view the electronic consultations through this link

Business Management

  • Can companies and institutions view and edit their data through electronic services?

Yes, companies and institutions can view their data wned by government agencies, edit them, and view records and previous requests, for example:

Have access to company data related to commercial records and the ability to edit the address or incorporation contracts through the services provided by the Ministry of Commerce. More details.

Have access to tax declarations and the possibility of modifying or establishing a tax group through the services provided by the General Authority for Zakat and Income. More details.

Have access to employee data, work permits, and the possibility of modification through the services provided by the Ministry of Human Resources and Social Development. More details.

Viewing contracts concluded with government agencies and the tender submitted for them with the possibility of uploading electronic bills through the services provided by the Ministry of Finance - the electronic platform for government financial services "Etimad". More details.

  • How to issue an official commercial registry (registering a new company)?

An official commercial registry can be issued via the electronic service provided by the Ministry of Commerce.

  • Where to inquire about the general information of the commercial registry?

Inquiries can be answered through an electronic service provided by the Ministry of Commerce. It enables the beneficiary to inquire about general information for a commercial registry.

  • How to get a startup loan?

Startup loans can be applied to it through the electronic service provided by the Development Bank.

  • How to obtain a customs clearance?

The Communications and Information Technology Commission provides an electronic service that reviews various requests to release the technically submitted devices and send the technical opinion to customs.

  • How to obtain accreditation for communications and information technology devices?

It can be obtained through the electronic service of the Communications and Information Technology Commission, which determines the extent to which communications and information technology devices conform to the technical specifications issued by the Commission. It aims to enable the suppliers and manufacturers of these devices to ensure that their devices conform to the technical standards before importing them into the Kingdom

  • How to renew a shop license?

The license for any commercial activity can be renewed through the electronic service provided by the Ministry of Municipal and Rural Affairs.

  • How to pay through the SADAD system?

The Central Bank offers a system to pay bills, zakat, taxes, government service fees, fines, violations, water and electricity bills, and other payments. To access the service,

click here.

  • Where to register a patent?

A patent can be registered through the service provided by the Saudi Authorities for Intellectual Property.

  • Where to register a trademark?

You can register a trademark via the service at this link

  • How to amend the VAT registration?

You can amend the VAT registration through the service provided by the General Authority of Zakat and Income.

  • How to stop subscribing to VAT tax?

Application steps are through this link.

  • How to cancel a commercial registry?

It can be permanently canceled along with the commercial records through the Ministry of Commerce's electronic
service.

  • How to stop a business branch?

This service is accessed through an electronic service provided by the General Authority for Zakat and Income. It enables the taxpayer to stop branches by suiting these details and maintaining the updated information with the Authority.

  • How to cancel a commercial agency?

It can be canceled through an electronic service provided by the Ministry of Commerce through the Electronic Agencies Program, enabling the beneficiary to cancel a commercial agency.

  • Where can I find information about government tenders and procurement?

You can obtain information about government tenders and procurement, such as viewing upcoming tenders, submission service for tenders, viewing award results, submitting electronic invoices, among other information options through the tender’s page on the National Platform or by visiting the government tenders and procurement platform, Etimad.

Information, Communications, and Postal services

  • What is the national address?

It is a standard address invented by Saudi Post and approved globally, making it easier for citizens and residents to obtain many services, such as home delivery and everything related to e-commerce. The beneficiary registration includes direct access to the standard postal services (Wasel).

  • How to register in the national address for individuals?

You can subscribe to the national address through the electronic service provided by Saudi Post.

  • Is it possible to manage the national address electronically?

Yes, it is possible. This service can be done through the electronic service provided by the Saudi Post Corporation. It enables citizens and residents to register the national address to manage their addresses. It allows to update the location of the national address and print a document (proof of address). Also, it can be used in correspondence to receive mails, documents, and parcels.

  • How do I search for a digital certificate?

Searching can be done through an electronic service provided by the Ministry of Communications and Information Technology that enables digital certificates users who wish to encrypt data to search the directory for the other user's certificate.

  • How to block a site or unblock a site?

The Communications and Information Technology Commission provides electronic services to block and unblock websites.

  • How to find out the coverage level of the operators?

It can be found through a service provided by the Communications and Information Technology Commission, which provides an interactive map that enables users to inquire about the level of coverage of operators from one site and enables them to evaluate the level of service and measure the speed of Internet experience.

  • How can a permanent service tariff be canceled or modified or a temporary offer for telecommunications services?

The Communications and Information Technology Commission provides electronic services to amend or cancel a permanent service tariff or a temporary offer for telecommunications services.

  • How to inquire about approved devices?

It can be done through an electronic service provided by the Communications and Information Technology Commission that enables the user to inquire about requests for communications and information technology devices directly.

  • How to register a domain name that is excluded from the list of reserved domains?

Registering is through an electronic service provided by the Communications and Information Technology Commission that enables the beneficiary of the Saudi Network Information Center to submit a request to register a domain name that has been accepted as an exception from the list of reserved domains.

  • How to modify domain information?

Modifying can be done through an electronic service provided by the Communications and Information Technology Commission that enables the beneficiary to amend his website's data under the international branch of the Kingdom of Saudi Arabia.

  • Is it possible to object to a domain name?

Yes, it can be done through an electronic service provided by the Saudi Network Information Center that enables an objection to be lodged about a domain name under the Saudi international branch or object to any center's decisions.

  • How can frequencies be allocated or canceled?

Allocation is done through an electronic service provided by the Communications and Information Technology Commission that enables the user to request the allocation or canceling of frequencies.

  • How can I request a test for radio amateurs?

This can be done through an electronic service provided by the Communications and Information Technology Commission.

  • How can the ownership of licenses to use frequencies be transferred to wireless devices?

This can be done through an electronic service to transfer ownership of licenses to use frequencies in wireless devices installed on marine units and radio amateur stations.

  • How can licenses use frequencies in wireless devices be revoked?

This can be done through an electronic service provided by the Communications and Information Technology Commission that enables the beneficiary to request revocation of licenses to use frequencies.

  • What are the digital map of building regulations and land use in Riyadh?

It is an electronic service provided by the High Authority for the Development of the City of Riyadh that enables the beneficiary to view the unified digital map of building regulations and land use in the city of Riyadh that provides information on the plot of land, plan number, controls, requirements and uses.

Legal Affairs

  • What is electronic litigation?

It is a service that allows the parties of the case and their representatives to participate electronically through the Najiz portal. It also allows responding to the department's requests without visiting the court in remote litigation track cases.

  • What is meant by electronic implementation?

It is an electronic service provided by the Ministry of Justice that enables the beneficiary to fill in the execution applicant's data and the person executed against him. The data of the executive document, its number, date, source, and type.

  • How can a temporary ownership document be extracted?

Ownership is made through an electronic service provided by the Ministry of Justice, enabling the beneficiary to submit a request (issuing a temporary ownership document) to the final departments.

  • Is it possible to issue a check for a lost or damaged instrument?

Yes, it is possible through the service of requesting the issuance of a replacement for a lost or damaged instrument provided by the Ministry of Justice. It allows the beneficiaries to electronically register the request to check for a replacement for a lost or damaged instrument. The instrument owner or agent fills in the deed's information and data to be re-issued that a referral is issued to the notary directly.

  • How to request proof of certification?

The proof is requested through an electronic service provided by the Ministry of Justice. It enables the beneficiary to submit a request (proof of certification) to the final departments.

  • Can an agency be registered online?

Yes, this can be done through an electronic service provided by the Ministry of Justice that enables the reviewers of notaries of justice to register an agency through its electronic portal.

  • How to request emptying a property?

Emptying requests are made through the electronic application service for real estate emptying. It allows the beneficiaries to register the real estate emptying request electronically (to transfer ownership of the real estate and land), whereby the property owner fills in the information and data of the deed to be emptied, the buyer's data, and the method of payment, and choosing the notary. After that, the system issues an electronic referral number so that The beneficiary can review the notary directly without going through the control hall.

  • How to inquire in detail about a case - the commercial judiciary?

It can be done through the Ministry of Justice's electronic service to inquire about case data at the Commercial Court.

  •  How to inquire about practicing lawyers?

Inquiries are made through an electronic service provided by the Ministry of Justice that enables the beneficiary to view a list of lawyers authorized to work, categorized by city, with the possibility of searching the name of the lawyer and the city.

  • How to request visiting a prisoner?

Requests are made through the Prisoner Visiting Service provided by the General Directorate of Prisons.

  • Is it possible to request the health release of a prisoner?

Yes, it is possible through Absher. For details, please visit this page.

  • Can a prisoner transfer be requested?

Yes, it is possible through Absher. For details, please visit this page.

  • How to request a temporary release?

Yes, it is possible through Absher. For details, please visit this page.

  • How to request to deport a prisoner to his country?

Requests are made by using the service in the link here.

  • How to report a suspect?

Suspects are reported through the electronic service provided by the Public Security Directorate.

  • How to report cases of extortion?

Reporting is made through an electronic service provided by the Commission's General Presidency for the Promotion of Virtue and Vice's Prevention. It enables to combat a person's threat or blackmail with pictures, conversations, or forbidden relationships, to do an act of immorality or money, whether from a male to a female or vice versa or of the same sex, known or not a favor.

  • How to complaints or communication be lodged on human rights issues?

Complaints are made through the Human Rights Commission's electronic service in the Kingdom, which allows submitting a complaint or communication from individuals, institutions, organizations, and others related to violations, discrimination, inequality, or other human rights issues.

  • How to report information crimes?

Reporting is made through the Commission's electronic service for the Promotion of Virtue and Prevention of Vice.

Safety and the Environment

  • How to submit security reports (We are all safe)?

Submissions are made through the Kuluna Amn mobile application.

  • How to submit traffic reports (We are all safe)?

Submissions are made through the Kuluna Amn mobile application.

  • How to submit reports related to road safety (We are all safe)?

Submissions are made through the Kuluna Amn mobile application.

  • How can Saudi citizens abroad seek help?

Seeking help is accessible through an electronic service provided by the Ministry of Foreign Affairs that enables Saudi citizens abroad to apply for assistance if they encounter a problem in the country where they live, via the Internet, or by calling the unified call center.

  • How can environmental permits be issued?

Permits are made through the electronic service provided by the General Authority of Meteorology and Environment. It is possible to issue or renew an environmental qualification certificate for entities working in environmental services.

  • How can an environmental permit be issued to investors?

This can be done through the electronic service provided by the Royal Commission in Jubail and Yanbu.

  • How can safety licenses be issued?

This can be done through the electronic service provided by the General Directorate of Civil Defense.

  • How can I obtain an energy efficiency license for electric motors (license only)?

This can be done through the Saudi standards' electronic service, enabling the customer to obtain a license to use the energy efficiency card for electrical products.

  • How to obtain an energy efficiency license for large air conditioners (license only)?

This can be done through the Saudi specifications' electronic service, enabling the customer to obtain a license to use the energy efficiency card for large air conditioners.

  • How to obtain a license to use energy-efficient lighting for lighting?

This can be done through the Saudi specifications' electronic service, enabling the customer to obtain a license to use the energy efficiency card for lighting.

  • How can I obtain a drug license?

This can be done through an electronic service provided by the General Administration of Medical Services of the Armed Forces, which enables applying a license for narcotic substances from all pharmaceutical companies supplied to the armed forces' hospitals.

  • How can I request the accreditation of companies and institutions in the service of SALAMA?

This can be done through the service provided by the General Directorate of Civil Defense.

  • Can permanent irrigation be required?

Yes, this can be done through the electronic service provided by the General Organization for Irrigation.

  • How can a farm be registered in an irrigation platform?

This can be done by visiting the platform and logging in with the same username and password used in Absher.

  • How can irrigation reports be submitted?

This can be submitted through the AlRay application.

  • Is it possible to request a sewage connection?

Yes, this can be done through an electronic service provided by the National Water Company that enables customers to apply for a sanitation application.

  • How to request a visit to a nature reserve?

This can be done through the Saudi Wildlife Authority's electronic service, through which a request to visit the reserves belonging to the Authority can be submitted.

  • What is Fazaa?

It is an electronic application provided by the General Directorate of Civil Defense. It enables the beneficiary to submit a report to request assistance from the civil defense in accidents, whether fires, rescue, etc. It is specifically directed to people with special needs (deaf and dumb) in particular.

Education and Training

  • How to register a student in general education (school registration)?

A student can be registered in general education (school registration) by registering in the Noor system.

  • How can a struggling student register for the summer semester?

This can be done through an electronic service provided by the Ministry of Education through the Noor system. It enables the teacher to register a student who has failed in some secondary stage (the semester system) to study in the summer period.

  • How to apply for measurement tests?

This can be done by entering and registering at the National Center for Measurement.

  • How to equalize academic certificates?

This can be done through an electronic service provided by the Ministry of Education that enables the student to submit a request for the equivalence of the general education certificate obtained from abroad with the equivalent in the official Saudi education.

  • How can applications for admission to public universities be submitted?

You can do this through online admission to all Saudi universities

  • How can requests for transfer between public universities be submitted?

You can do this through a set of electronic services provided by all Saudi universities

  • How can a scholarship application be submitted (external scholarship)?

You can apply for a scholarship (external scholarship) via the service link.

  • How can a scholarship application be submitted (study in private universities and colleges)?

You can apply for a scholarship (study in private universities and colleges) via the service link.

  • How can I request a change of major for a scholarship student?

This can be done through an electronic service provided by the Ministry of Education.

  • How can I request to change the university for a student abroad?

This can be done through the Ministry of Education's electronic service to enable scholarships and students on their account abroad to change their educational institutions.

  • What are the steps to postpone the mission?

To know the steps for postponing the scholarship, please visit this page.

  • How to request a return from study postponement for a scholarship student?

This can be done through an electronic service provided by the Ministry of Education that enables scholarship students to request to return to study after the scholarship is postponed.

  • What is the training record of the trainee?

It is an electronic service provided by the General Organization for Technical and Vocational Training. It enables the trainee to view the training record details for all training semesters and inquiring about the semester average and the courses. The trainee can print the academic record.

  • How do you know the percentages of material passing?

This can be done through an electronic service provided by the General Organization for Technical and Vocational Training. It enables the trainee to inquire about the percentages of the courses passed and the percentages of the remaining courses and the currently registered courses.

  • How to inquire about private training facilities and their programs?

This can be done through the electronic service provided by the General Organization for Technical and Vocational Training, which enables beneficiaries to inquire about the training facilities approved by the institution and the cities it covers.

  • How can commercial establishments be registered in the training and employment system?

This can be done through an electronic service provided by the Human Resources Development Fund that enables establishments to apply for and benefit from training programs related to employment that the Fund provides.

Health Services

  • How to get an appointment for a corona examination?

You can get an appointment for the Corona examination through an appointment application

  • How to register for an appointment for the Corona vaccine?

You can get an appointment through the Health app

  • How can a birth certificate be issued?

The electronic service provided by the Ministry of Interior Agency for Civil Status enables parents to register and activate the birth event electronically and to request the delivery of documents by Saudi Post, without the need to visit the civil status offices.

  • How can a birth notification be issued?

This can be done through the electronic service provided by the Ministry of Health. It enables beneficiaries to register all births, verify data, and send them to the National Information Center.

  • How to book medical appointments?

Appointments can be booked for the beneficiary and his affiliated individuals in primary health care centers through the website of the (Mawid) system in addition to the (Mawid) application available through electronic stores.

  • Is it possible to get medical advice at any time?

Yes, this can be done through the electronic service in the Sehha app provided by the Ministry of Health, which allows the beneficiary to obtain medical advice through doctors working around the clock and providing important advice and guidance for poisoning cases.

  • Can the patient get health care at home?

Yes, this can be done through the home health care program. It is a program that provides continuous and comprehensive health care and follow-up for patients who cannot reach health facilities. A trained health team and constant coordination with the attending physician, where the work team continuously assesses each patient's health status. Complete before its inclusion in the service, to ascertain his health and social status, and to ensure the safety of the environment in the home. The family's ability to provide a suitable climate for the patient's care in his place of residence and acceptance is calculated according to specific criteria.

  • How to report food poisoning cases?

This can be done through the electronic service provided by the Food and Drug Administration.

  • How to request approval for a treatment service?

This can be done through an electronic service provided by the General Organization for Social Insurance that enables the hospital supervisor to request approval for the injured subscriber's treatment service after the office has approved the case.

  • How can the results of expatriate labor examinations be verified?

This can be done through the Ministry of Health's electronic service, which enables the results of the expatriate labor examination to be sent to passports electronically, without the need to visit the health center.

  • How to obtain a health facility license?

This can be done through an electronic service provided by the Food and Drug General Authority that enables the beneficiary to request licenses to practice activities subject to the drug sector's supervision.

  • How can to find out health insurance rates?

This can be done through an electronic service provided by the Council of Cooperative Health Insurance that enables submitting a health insurance quote from all licensed companies.

  • How to file a complaint against an insurance company?

This can be done through an electronic service provided by the Saudi Arabian Monetary Agency that enables insurance companies to submit complaints. In contrast, the insurance company listed with the complaint undertakes research, study, and analysis of the complaint technically and legally.

  • How can one obtain licenses to import and distribute medical devices and products?

This can be done through the Food and Drug General Authority's electronic service. It is an application for import permits submitted for medical and non-medical laboratory reagents, distillation devices, chemicals, and gases.

  • Where to get specialized medical device information bases?

Through an electronic service provided by the Food and Drug General Authority, it provides four specialized information bases for public and private hospitals and universities in the Kingdom that contain a lot of information related to medical devices and products.

  • How can a pharmacy facility license be obtained?

This can be done through an electronic service provided by the Food and Drug General Authority that enables the beneficiary to request licenses to practice activities subject to the drug sector's supervision.

  • What is the pharmacovigilance system?

It is an electronic service provided by the Food and Drug General Authority that enables beneficiaries to report side effects, medication errors and any defects in the quality of pharmaceutical preparations.

  • How to report side effects and medication errors?

This can be done through a service provided by the Food and Drug General Authority, allowing individual beneficiaries and health practitioners to report unintended and undesirable effects that sometimes occur during pharmaceutical preparations in the correct dosage.

  • How can it be possible to obtain an import permit for medical and non-medical laboratory reagents, chemicals, medical gases, distillation devices, and others?

This can be done through an electronic service provided by the Food and Drug General Authority that enables the beneficiary to export the import permit. The import permit must be obtained before the shipping process.

  • How can beauty products be listed?

This can be done through an electronic service provided by the Saudi Food and Drug Authority that enables the beneficiary to evaluate cosmetic products and include them in the list of cosmetic products listed in Saudi Arabia.

Personal Documents

  • How can a birth certificate be issued?

The electronic service provided by the Ministry of Interior Agency for Civil Status enables parents to register and activate the birth event electronically and to request the delivery of documents by Saudi Post, without the need to visit the civil status offices.

  • How can a national identity card be issued?

This can be done through an electronic service provided by Absher. For details, please visit the page.

  •  How can the national identity card be renewed?

This can be done through an electronic service provided by the Ministry of Interior Agency for Civil Status.

  • How to verify the validity of the national identity?

This can be done through the electronic service provided by the Ministry of Interior Agency for Civil Status.

  • How can surnames and names be modified?

This can be done through the Absher platform. For details, please visit this page.

  • How can a death certificate be issued to a citizen?

This can be done through an electronic service provided by the Ministry of Interior Agency for Civil Status.

  • How can a new passport be issued?

This can be done through an electronic service provided by the Ministry of Interior, enabling the beneficiary to issue a new passport. It is possible to request the delivery of documents by Saudi Post without visiting the General Directorate of Passports offices.

  • How can a diplomatic or special passport be issued?

This can be done through an electronic service provided by the Ministry of Foreign Affairs that enables Saudi diplomatic and special passports.

  • How to report losses online?

This can be done through an electronic service provided by the Ministry of Interior Agency for Civil Status, enabling the beneficiary to report the loss of the national identity, family record, birth certificate, or death certificate.

  • How can a residency be issued?

This can be done through Absher. For details, please visit this page.

  • How can a (resident) residency be issued?

The (Muqeem) service allows establishments to issue a residence permit for those coming to the Kingdom with a work visa.

How to renew a residency permit (companies and institutions of 100 workers and more)

This can be done through an electronic service provided by the General Directorate of Passports.

  • How to get the premium residency?

This can be done through an electronic service provided by the Council of Economic and Development Affairs.

  • How can the residency renewal for an investor whose license has been revoked?

This can be done through the electronic service provided by the Ministry of Investment.

  • How can a travel permit for dependents be canceled?

This can be done through an electronic service provided by the Ministry of Interior that enables the beneficiary to submit a request to cancel a travel permit for dependents.

  • How to inquire about licenses to use a weapon?

This can be done through an electronic service provided by the Public Security Directorate that enables the beneficiary to inquire about owned weapons licenses.

  • How can a certificate of absence of precedents be issued?

This can be done through an electronic service provided by the Public Security Department.

  • How can a request be removed from the travel ban list?

This can be done through an electronic service that allows the citizen to submit a request to travel one time during the travel ban period.

  • How can an exit and return visa be issued?

This can be done through Absher. For details, please visit this page.

Tourism, Culture, and Entertainment

  • How to buy electronic tickets for stadiums?

This can be done through an electronic service provided by Saudi Post that enables the beneficiary to book and buys tickets online for sporting, cultural, social, and entertainment events.

  • How can tourist visas be issued?

This can be done through the Ministry of Tourism; for details, please visit this page.

  • How can a tourist accommodation facility license be issued?

This can be done through an electronic service provided by the General Authority for Tourism and National Heritage that enables the beneficiary to apply for a license to establish a tourist accommodation facility.

  • Can a sailing license be issued?

Yes, this can be done through an electronic service provided by the General Directorate of Border Guard that enables the beneficiary to issue sailing permits for the following purposes: diving, fishing, picnic, private excursion, research, rental, marine tanks, marine agencies, government agencies, rescue, fishing by Saudization system, excursion Paid, passenger, marine sports.

  • How to get clearance for a book?

This can be done through an electronic service provided by the Ministry of Information that enables the beneficiary to release books or inquire about disclosed books.

  • How to register in the Saudi author's stand?

This can be done through an electronic service provided by the Ministry of Information. It enables individual Saudi authors who do not have a publishing house to adopt their books and register in a pavilion designated for them by the Riyadh International Fair Department to display and market their books at the exhibition and collect their monetary value.

  • How to register for the Book Award?

This can be done through an electronic service provided by the Ministry of Information.

  • How to request historical documents?

This can be done through an electronic service provided by King Fahd National Library that enables the user to request the content of historical documents.

  • How to request to register a periodical publication?

This can be done through an electronic service provided by the King Fahd National Library that enables beneficiaries to request a new periodical registration in the Kingdom: a magazine, newspaper, yearbook, and others.

  • How to request registering an art material?

This can be done through an electronic service provided by the King Fahd National Library that enables beneficiaries to request artistic material registration such as drawing, sculpture, and sculptures.

  • How to request resources?

This can be done through an electronic service provided by King Fahd National Library that enables researchers to request an extract of containers of information that will benefit them on a specific topic.

  • How can manuscripts be displayed?

This can be done through an electronic service that allows manuscript owners (individuals, manuscript dealers, governmental and private institutions) to sell, gift, preserve or stop rare manuscripts and books in the library. Thus, documents will be collected in the library.

  • What are the Listen and Watch service?

It is an electronic service provided by the Radio and Television Corporation that allows live radio and television broadcasting through the (Listen and Watch) website and through the application in the Apple and Google stores.

  • How to view the news in other languages?

This can be done through an electronic service provided by the Saudi Press Agency, enabling the beneficiary to view the news in three different languages ​​around the clock.

Family matters and life events

  • What is the medical examination before marriage?

It is the examination of those who are about to marry. It is to find out infection for some hereditary blood diseases, such as sickle cell anemia and thalassemia. It is also to detect some infectious diseases like hepatitis B, hepatitis C, and acquired immunodeficiency AIDS. After examination, medical advice will be given if there is a possibility of transmission. Those diseases are for the other party or the future children. The two fiancés are presented with options and alternatives to help them plan a healthy family. To access this service, please visit this page.

  • What is an electronic marriage contract?

It is an electronic service provided by the Ministry of Justice that allows the completion of all marriage contract procedures electronically through the platform, quickly and easily.

How to obtain approval for a Saudi marriage to a foreign woman born and residing in the Kingdom?

This can be done by contacting the emirates of the regions. For details, please visit this page.

  • How can a Saudi woman marry a resident foreigner?

This can be done through the electronic service that allows citizen beneficiaries to submit a Saudi marriage application to a foreigner residing with all attachments, quickly and easily, without attending the emirate's shrine and saving the trouble of moving.

  • How can a Saudi woman marry a foreigner be requested from abroad?

This can be done through the electronic service in the link.

  • How to get a marriage loan?

This can be done through an electronic service provided by the Social Development Bank that enables the beneficiary to obtain a marriage loan to encourage young people to marry.

  • How to request proof of the marriage?

This can be done through an electronic service provided by the Ministry of Justice that enables the beneficiary to submit a request (proof of wife and children) to the final departments.

  • How to request proof of marital status?

This can be done through an electronic service provided by the Ministry of Justice that enables the beneficiary to submit a termination request (proof of marital status).

  • How to request proof of divorce?

This can be done through an electronic service provided by the Ministry of Justice that enables the beneficiary to apply (proof of divorce) to the final departments.

  • How to request proof of kicking off?

This can be done through an electronic service provided by the Ministry of Justice that enables the beneficiary to submit a request (proof of dislocation) to the final departments.

  • How to request proof of custody?

This can be done through an electronic service provided by the Ministry of Justice that enables the beneficiary to submit a request (proof of custody validity) to the final departments.

  • How can a family counseling council be established?

This can be done through an electronic service provided by the Ministry of Human Resources and Social Development that enables the beneficiary to obtain a family counseling center license to provide psychological and social counseling services.

  • How to request an estimate for the minor's alimony?

It is done through an electronic service provided by the Ministry of Justice that enables the beneficiary to submit a termination request (estimate of the minor's alimony) to facilitate the completion of his claim.

  • How can a death certificate be issued for a citizen?

This can be done through the electronic service provided by the Ministry of Interior Agency for Civil Status.

  • How can a request to deport the body of an expatriate to his country?

This can be done through the electronic services provided by the regions' Emirates. For details, please visit this page.

  • How to request proof of a will?

This can be done through an electronic service provided by the Ministry of Justice that enables the beneficiary to submit a termination request (proof of will) to facilitate the completion of his request.

  • How can an inheritance be calculated?

The Ministry of Justice provides an electronic program to calculate each heir's legal inheritance, lineage, and amount of his share, with a brief explanation of each heir's status and his regular share, as indicated by the service withheld from the heirs.

  • How can the heirs be counted?

This can be done through an electronic service provided by the Ministry of Justice that enables the beneficiary to submit a request for termination (inventory of heirs) to facilitate the completion of his request.

  • How to report the death of a retired person?

This can be done through an electronic service provided by the Public Pension Agency, which allows the service to report the retired person's death (civilian-military) while verifying the validity of the reporting by electronic link with the Ministry of Health.

Housing, Municipal Services, and Facilities

  • How can a building permit be issued?

This can be done through the electronic service provided by the Ministry of Municipal and Rural Affairs.

  • How can a temporary possession document be extracted?

This can be done through an electronic service provided by the Ministry of Justice that enables the beneficiary to submit a request (issuing a temporary ownership document) to the final departments.

  • How can a check issued for a lost or damaged instrument?

This can be done through the electronic service provided by the Ministry of Justice. It is possible to request the issuance of a replacement check for a lost or damaged one. It allows the beneficiaries to electronically register a request to issue a check for a lost or damaged instrument. The instrument owner or his agent fills in the instrument's information and data to be re-issued to issue a referral To the notary directly.

  • How to request an audit of real estate deeds?

This can be done through an electronic service provided by the Ministry of Justice. This service allows beneficiaries to submit an electronic request to audit the instruments whose area is 10,000 ten thousand square meters or more. The Sukuk examination committees at the notaries public can receive and follow the application digitally, which cancels the dependence on paper, with the procedure set Electronically, and respond to the beneficiary within a period not exceeding 21 working days.

  • How to request housing support?

This can be done through the electronic service provided by the Ministry of Housing. It targets the citizen or citizenship to register in the Ministry of Housing lists to request housing support. It should verify the applicant's eligibility based on the conditions for obtaining housing support automatically to accept or reject the request directly through the electronic link with government agencies Related.

  • How can a building repair permit be issued?

This can be done through the electronic service provided by the Ministry of Municipal and Rural Affairs.

  • How to request a survey declaration?

This can be requested through the electronic service provided by the Ministry of Municipal and Rural Affairs.

  • How to inquire about land grants?

Information on land grants given to citizens can be inquired about through the Ministry of Municipal and Rural Affairs' electronic service.

  • How to report encroachments on government land?

This can be done through the electronic service provided by the Emirates of Regions. For details, please visit this page.

  • How can an investor rent out a site temporarily?

This can be done through the electronic service provided by the Ministry of Municipal and Rural Affairs.

  • How to reserve residential land?

This can be done through the electronic service provided by the Ministry of Housing.

  • How to reserve housing units under construction?

This can be done through the electronic service provided by the Ministry of Housing.

  • How can an engineering office be delegated to notices?

This can be done through an electronic service provided by the Ministry of Housing. It allows citizens to authorize an engineering office of a supervisor type to send the three notices: construction commencement, completion of finishing, and occupancy certificate. Besides, the type of request is residential, commercial, or commercial residential.

  • What is the 940 reports and complaints system?

It is a service that enables citizens and residents to raise complaints and complaints by calling. For more details, please visit this page.

Work and Employment

  • What is the employment system (Jadarah)?

An integrated electronic employment service that serves citizens to register with Jadarah and apply for job advertisements. Ministry of Human Resources and Social Development employees will be responsible for matching registrants' data and managing employees. The electronic system relies on applying the highest transparency and efficiency levels in calculating applicants' points electronically and nominating the most suitable for vacant positions.

  • How to create an account on the National Labor Portal (Taqat)?

Taqat is an online platform that links business owners and job seekers. Registration on the National Labor Portal (Taqat) allows the employer to benefit from various employment and training services. As for job seekers, through this platform, they can register their data, and assistance services are provided for them in training and employment, and they can register via this page.

  • How can job seekers score in a HADAF?

This can be done by registering in an electronic system provided by the Human Resources Development Fund. It aims to regulate the procedures for supporting the Fund for employment and training plans for citizens in private sector establishments, familiarize the establishments with training centers, receive work requests, and link job applicants and targeted jobs.

  • What is the program SAAID?

It is an electronic service that enables job seekers with high school education and below to register their data, qualifications, and work experience.

  • How can a commercial activity license be issued?

This can be done through the electronic service provided by the Ministry of Municipal and Rural Affairs. It allows the service to citizens to issue an immediate shop license. It enables them to engage in a specific commercial activity by the requirements for direct licenses, and the service also allows following up the license procedures through the online portal.

  • How can work permits be issued?

This can be done through an electronic service provided by the Ministry of Human Resources and Social Development that enables the beneficiary to issue work permits for expatriate workers at the facility.

  • How can work regulations violations be reported (together for monitoring)?

This can be done through the electronic service provided by the Ministry of Human Resources and Social Development.

  • How to file a complaint against an institution or a delayed transaction?

This can be done through an electronic service provided by the General Organization for Social Insurance. It enables the subscriber or the employer to file a complaint against the institutions that are related to the delay in completing a transaction or a general complaint about its services.

  • How can work licenses be issued?

This can be done through an electronic service provided by the Ministry of Human Resources and Social Development that enables the beneficiary to issue work permits for expatriate workers at the facility.

  • How to inquire about workers at an establishment?

This can be done through an electronic service provided by the General Organization for Social Insurance that enables government agencies to inquire about the number of workers in a particular establishment.

  • How to register for a citizen's account?

You can register for a citizen's account (one of the government support programs) by visiting this page.

  • What are the salaries support services for private school teachers?

It is an electronic service provided by the Human Resources Development Fund that aims to support the salaries of teachers of private schools for five years through the Fund's contribution of 50% of the wage.

  • How can the subscriber's eligibility for unemployment benefits be verified (SANED)?

This can be done through an electronic service provided by the General Organization for Social Insurance that enables the subscriber to verify his eligibility for (SANED) entitlement and obtain unemployment compensation.

  • How to enter the initial report?

This can be done through an electronic service provided by the General Organization for Social Insurance that enables the hospital supervisor to enter the injured participant's initial medical report.

  • How to inquire about insurance matters?

This can be done through an electronic service provided by the General Organization for Social Insurance that enables the beneficiary to verify insurance dues that have not been disbursed with the General Organization for Social Insurance.

  • How can job seekers be registered in the new work reward program?

This can be done by registering on the National Labor Portal (Taqat). For more details, please visit this page.

  • How to verify participation in the social insurance system?

This can be done through an electronic service provided by the General Organization for Social Insurance, enabling the beneficiary to know if he is a subscriber to the social insurance system.

Residents and Visitors Affairs

  • How can the issuance of a domestic worker visa be requested online?

This can be done through an electronic service provided by the Ministry of Human Resources and Social Development that enables the beneficiary to issue domestic workers visas through the (Musaned) portal.

  • How to inquire about applications and visas?

This can be done through an electronic service provided by the Ministry of Foreign Affairs that enables the beneficiary to inquire about previously submitted applications and their visas by entering some search criteria that support privacy.

  • How to inquire about the validity of visas?

This can be done through an electronic service provided by the Ministry of Interior that enables beneficiaries to inquire about visas' validity.

  • How can student visas be requested?

This can be done through an electronic service provided by the Ministry of Foreign Affairs that enables study visa applicants to enter applications for the issuance of study visas.

  • How to obtain business visit visas?

This can be done through an electronic service provided by the Ministry of Foreign Affairs that enables companies or institutions within the Kingdom to request a visit for one or more persons according to specific professional specifications with commercial relations with the calling company.

  • How to obtain personal visit visas?

This can be done through an electronic service provided by the Ministry of Foreign Affairs that enables the visa applicant to request visits to persons who do not have a commercial or family status.

  • How to obtain family visit visas?

This can be done through an electronic service provided by the Ministry of Foreign Affairs that enables the beneficiary to request to visit relatives of citizens and residents of the first degree (parents, wife, children).

  • How to obtain treatment visas?

This can be done through an electronic service provided by the Ministry of Foreign Affairs that enables treatment visa applicants from abroad to apply to visit the Kingdom for treatment.

  •  How to obtain work visas?

This can be done through an electronic service provided by the Ministry of Foreign Affairs that enables representations and service offices to enter and process data of work visa applicants, verify their validity from various countries of the world, and link them to the internal authorities Kingdom.

  • How to obtain traffic visas?

This can be done through an electronic service provided by the Ministry of Foreign Affairs that enables traffic visa applicants to enter their information online.

  • How to obtain business visit visas?

This can be done through an electronic service provided by the Ministry of Foreign Affairs that enables beneficiaries to apply for an individual or group visit to perform specific tasks inside the Kingdom.

  • How to obtain visas to deliver goods?

This can be done through an electronic service provided by the Ministry of Foreign Affairs that enables the beneficiary to apply for a visa to enter the Kingdom to deliver the goods.

  • How can the final exit visa for dependents be requested?

This can be done through an electronic service provided by the Ministry of the Interior that enables the beneficiary to issue a final exit visa for dependents.

  • How can a visitor visa be extended?

This can be done through an electronic service provided by the Ministry of Interior, which enables the beneficiary to extend the visit to benefit from staying in the Kingdom of Saudi Arabia.

  • How to request an extension of return visas?

This can be done through an electronic service provided by the Ministry of Foreign Affairs that enables citizens and government agencies to request a return extension.

  • What is a return service?

This service enables all residents (regular and violators) and visitor and tourist visa holders within the Kingdom of Saudi Arabia to submit a return request to their countries electronically through the Absher platform. After approval of their request, their travel procedures will be coordinated. The service also enables the applicant to inquire about a previous request.

  • How to request identification for the visa?

This can be done through an electronic service provided by the Ministry of Education that enables the scholarship student to submit a request to renew the study visa.

  • How can visas be canceled?

This can be done through an electronic service provided by the Ministry of Human Resources and Social Development that enables beneficiaries to view visas' status and request visa cancellation.

Vehicles and Transportation

  • How can a driver's license be issued?

This can be done through an electronic service provided by the Public Security Directorate that enables the beneficiary to issue a driver's license.

  • How can a vehicle's driving license (form) be issued?

This can be done through an electronic service provided by the Public Security Directorate through the (Tamm program) that enables agencies and car dealerships to issue traffic licenses, whether rental cars ending with ownership or for individuals wishing to buy a car.

  • How can I inquire about the vehicles authorized to drive?

This can be done through an electronic service provided by the Public Security Directorate that enables beneficiaries to inquire about the vehicles they are authorized to drive or previously authorized to drive.

  • How can I inquire about traffic violations?

This can be done through an electronic service provided by the Public Security Directorate, enabling the beneficiary to inquire about traffic violations recorded on him or his family members or sponsored individuals.

  • How can I inquire about the details of a traffic violation?

This can be done through an electronic service provided by the Public Security Directorate that enables the beneficiary to inquire about traffic violations recorded on him, a member of his family, sponsored individuals, government agencies, or institutions for violations based on their vehicles.

  • How can you object to a traffic violation?

This can be done through an electronic service provided by the Public Security Directorate that enables the beneficiary to object to electronic monitoring violations (Saher).

  • How can I request the approval of transportation contracts for pilgrims?

This can be done through an electronic service provided by the Ministry of Hajj and Umrah that enables Umrah companies to request contracts with transport companies between cities for pilgrims from the Ministry while the pilgrim is in the Kingdom and until his departure.

  • How can traffic tickets be issued?

This can be done through an electronic service provided by the Ministry of Foreign Affairs that enables citizens to issue a traffic ticket abroad to return to the Kingdom's land.

  • What is a car inspection service?

It is an electronic service provided by the General Organization for Standardization, Metrology, and Quality that enables the beneficiary to inspect used imported cars or used cars whose owners wish to change their identity (model).

  • How can a traffic license be renewed for the business sector?

This can be done through an electronic service provided by the Public Security Directorate that enables institutions and companies to renew vehicle traffic licenses.

  • How to request a marine vehicle driving license?

This can be done through an electronic service provided by the General Directorate of Border Guard, enabling the beneficiary to print a marine form of media driving license application.

  • How can a license be requested or renewed?

This can be done through an electronic service provided by the General Authority of Ports. It enables the submission of a license application or its renewal, or a request to amend license data, or cancel a license, and inquire about the status of the request.

  • What are the passenger services?

It is an electronic service provided by the General Organization of Railways that enables the beneficiary to reserve, amend a reservation, seat selection and buy tickets.

  • How can digital autism disorder be issued?

This can be done through the electronic service provided by the Ministry of Human Resources and Social Development.

  • How can a digital card be issued to reduce boarding fees for people with special needs?

This can be done through the electronic service provided by the Ministry of Human Resources and Social Development.


Last Modified Date: 05/08/2021 - 7:32 AM Saudi Arabia Time
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