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Government Mobile Applications

This section highlights the efforts of Saudi Arabia's government agencies in adopting and implementing mobile e-government transactions and moving to the new phase of government services. Here, you will gain insight on the steps to obtain government services, user benefits, the appropriate channels and devices for delivering electronic services, and specific government sectors that have launched applications for mobile devices and the features of each application.

In the Kingdom’s efforts towards facilitating a society built on knowledge, speed of response, and interactivity; taking into account the ever-increasing urgency of time, thereby enhancing the quality and efficiency of mobile government services, making them an extension of government services offered, as they are available to their audience at any time, from any place, through a variety of smart devices (smartphones, computers, laptops, PDAs, etc.).

During the lifecycle of obtaining a government service, the user passes through these simple steps:
  1. The user is introduced to the nature of the service, how to obtain it, and how long it will take.
  2. Submitting a request to receive the service.
  3. Going through the steps, filling the necessary information, and paying fees (if applicable).
  4. Comprehensive services: the user receives the desired outcome.

This digitization allows for accurately assessing the resources and capabilities available to each government entity, in addition to serving a larger segment of the audience; thereby contributing to improving the quality of life, as well as transitioning to a green, environmentally-friendly system of government. 

Government-specific benefits

  • Allows for larger coverage
  • Accessibility
  • Specializing services for individual users
  • Faster flow of information
  • Improved management
  • Enhanced transparency
  • Speeding up the “green government” transition

User-specific benefits

  • Ease of use and accessibility
  • General healthy and safety: Citizens in previously inaccessible areas can receive health assistance, follow-up, notifications and alerts in medical emergencies via mobile services.
  • Education: Teachers can provide content to students in primary schools and include students' grades through mobile technology. Students will be able to see test scores and study decision information and parents can receive notifications if their children are out of school.

Channels and devices for delivering electronic services

Channels

  • Regular mobile phones (modest capabilities)
  • Smartphones
  • Tablet devices
  • PDAs
  • Audio channels
  • Signs and symbolism
  • MMS and SMS
  • Database channels

Free Internet Services (Free Wi-Fi)

Saudi Arabia is aware of the importance of the internet nowadays, especially for government e-services, and the need for access to these services at any time. The government offers free internet for some websites, places, and seasons.
Free Access to Government E-Services:

Internet service providers in Saudi Arabia allow their users to access some government services and websites at no charge. These are:

The Public WiFi Hotspots

The Communications and Information Technology Commission has deployed free Wi-Fi hotspots in a number of public places, reaching 60,000 points throughout the Kingdom. It worked with Internet service providers to provide coverage maps on the company's website or through its application.
To access the coverage maps:

Distance learning

In order to enable students and teachers to continue the educational process in light of the COVID-19 pandemic, and to transform the educational process into distance education, the Kingdom represented by the Communications and Information Technology Commission has directed Internet service providers in Saudi Arabia to provide free access to government educational platforms, which are the unified education system and the national education portal (IEN). More

Internet During Hajj

The Kingdom cares to provide all the services that the pilgrim may need during the performance of the Hajj ritual in accordance with the necessities of time and place. The Internet today is one of the necessities that the pilgrim may need to continue, modify or end the Hajj journey in general. Through the Internet, the pilgrim can access government applications and other applications that facilitate and help them to complete the ritual. Therefore, the Kingdom, in cooperation with service providers, provides free Wi-Fi hotspots in the locations relate to the ritual of hajj, and works to cover the high use of the internet during the Hajj period.

Unified National Platform App

App / Service Logo Features Android Store Apple Store
Gov.sa The GOV.SA App aims to be a one-stop platform that provides access to all government services and information for KSA citizens and residents. Connecting citizens with services to make their lives easier by reducing the complexity of finding and understanding government services.
Hajj and Umrah_6 Hajj and Umrah_7


Government sectors that have launched applications for mobile devices

1. Healthcare sector

App / Service Logo Features Android Store Apple Store
Tabaud It is one of technical solutions, develop​ed to track Coronavirus spread. The App allows its users to know if they had contact with people confirmed to be infected with Coronavirus. Also, it sends proactive notifications to users, if any confirmed cases is detected through the App. during the past fourteen days, while maintaining data confidentiality. Hajj and Umrah_6 Hajj and Umrah_7
Sehhaty It provides health services for individuals in Saudi Arabia. Sehhaty aims to enable users to reach health information and medical e-services provided by different health organizations in the Kingdom, such as vital signs updates, tracking prescribed medicine, retrieving and sharing sick leaves, promoting a healthy lifestyle, integrate the Sehhaty Steps tracker with Apple HealthKit and other services related to the health of individuals and families and the health awareness. Hajj and Umrah_9 Hajj and Umrah_10
Tawakkalna It is developed to show the health status of its users through colored codes at the highest degree of safety and privacy. The App also allows individuals to contribute to breaking the chain of infection by reporting infected cases or gatherings that violate the adopted precautionary measures. Hajj and Umrah_12 Hajj and Umrah_13
Rest Assured "Tataman" It is one of MOH’s apps, designed to provide protection and health care for citizens and residents referred to domestic isolation or quarantine; to maintain their safety and enhance their recovery procedures. Hajj and Umrah_9 Hajj and Umrah_10
Sehha for Doctors It is intended to provide medical consultation services through certified and carefully selected doctors under the supervision of the Ministry of Health. The application can consult the doctor through text, voice or video conversations. The patient can also evaluate the experience after completing the medical consultation. Hajj and Umrah_9 Hajj and Umrah_10
Sehha It aims to provide medical consultation services electronically. The application allows its users to obtain medical consultations from doctors accredited by the Ministry of Health in all medical specialties. Hajj and Umrah_9 Hajj and Umrah_10
Ashanak It offers many services to the ministry's employees, including: Providing many offers, facilitating the registration of trips, follow-up of events and registration, and providing Tastahl service, which aims to share the joy and occasions of the employees of the ministry with gifts and congratulations in the event of marriage, Or the promotion of the Ministry of Health publications, and the publication of the monthly magazine "Reed". The application also aims to increase the satisfaction rate of the ministry's employees and raise their loyalty to them. Hajj and Umrah_9 Hajj and Umrah_10
Mawid It aims to enable the patient and the recipient of the service to reserve their appointments in the primary health care centers in coordination with the management of appointments, where the application to book the appointment and modify or cancel in any hospital is referred to the patient. Hajj and Umrah_9 Hajj and Umrah_10
Mawared It is aimed at providing official self-service to Ministry of Health staff. Where it is the only official means to apply for leave of all types of annual, sick and urgent, and immediately after the holidays, assignments and all related to the staff.   Hajj and Umrah_10
CCHI KSA Do you have a complaint concerning health insurance? This application helps you report it besides getting information about the insurance condition and the authorized insurance companies in the Kingdom. Hajj and Umrah_9 Hajj and Umrah_10
Tamini Keep calm, this application helps users get authorized information about the registered drugs, their details, and authorized prices. It also enables them to search for lower-cost alternative, browse food products, registered medical equipment, and submitting reports or questions. Hajj and Umrah_9 Hajj and Umrah_10
SMS SMS is a common factor in many of the services offered by the Ministry of Health to subscribers. It is sent via mobile to subscribers of all services that need to be alerted and at every stage of the electronic service. It is also used to alert the portal to news, advertisements and awareness of disease prevention, epidemics and viruses.    


2. Education sector

App / Service Logo Features Android Store Apple Store
Madrasati a new method for managing learning electronically through an interactive learning environment that complements the lessons inside and outside the school. The app is aimed at students and parents, and includes a lot of automated learning activities.
Virtual Kindergarten (Rawda) an integrated early childhood education system available to all those in the Kingdom of Saudi Arabia, whether they are Saudis or residents.
Safeer It aims to provide the services needed by students abroad more easily and quickly, and provides the most important and most frequently used services, such as follow-up status of applications on the portal, and modify the contact data in the Kingdom and country of study, In recommended universities, and other services.
Tawasol This service enables the user to communicate with the minister of education and the ministry's officials in all its sectors, submit proposals and inquiries, and give an opinion and follow his participation electronically.
IEN Portal The IEN Portal is an application available on all smart devices. It includes the Saudi textbooks for all levels of general education. It is supported by a myriad of digital content for students.
Tam It is an application to monitor the status of the Ministry of Education programs, initiatives, and projects to achieve the Saudi 2030 Vision.  


3. Security and safety sector

App / Service Logo Features Android Store Apple Store
Absher An application that offers multiple electronic services to establish a connection among governmental and private sectors. It helps users implement their transactions easily with the feature of receiving notifications in the user’s profile.
Al Jawazat The application allows users to identify the services provided by the Directorate, and to know the required documents and the procedures to be followed to take advantage of their services such as issuing passports to citizens, expatriates and investors, issuing visas and procedures for citizens and expatriates and investors. It also provides a complete list of locations and telephones offices and branches of the Directorate in all regions of the Kingdom, That of services.
Kolluna Amn A tool that makes citizens and residents part of an interactive technical security system to speed up rescue operations and minimize damage and loss by sending a message, uploading pictures, video or audio recording.
Salamati The user can report safety violations in public or private establishments and public places, so that the amount will provide a notice in the event of monitoring any violation in public safety, and it is necessary to inform the civil defense to address them and take necessary action.
Faz’aa The application is used to request assistance and assistance from civil defense and to report any incident (fire, rescue, detention, etc.). The application serves all segments of society in general and people with special needs in particular. The application user can determine the geographical location of the author, Specify another location for the incident other than the author's current location.
Civil Defense 998 This application provides another channel to contact the civil defense. Users can view the services that are rendered to companies, individuals, and civil defense employees. Users can also get information about the weather all over the Kingdom’s regions.  
Volunteer This application helps users to register in the volunteering service of the General Directorate of Civil Defense. Through the application, users can help others in hard times or be an active partner in volunteering projects. Users can establish and manager their personal profiles. They also can join volunteering training courses.
Asafny It is used in emergency situations by providing a range of services, such as opening an emergency communication with the Saudi Red Crescent, and sending urgent urgent emergency requests to the Red Crescent and persons close to the applicant via the SMS service. The user can record the details of the medical history, the diseases he suffers and the drugs he uses; to facilitate the identification of the condition in record time. The application supports people with disabilities who are deaf and dumb.
Al Ghithaa Wal Dawaa In addition to informing all warnings, alerts and messages issued by the Authority in the field of food, medicine and medical devices, the application provides a range of services, such as awareness messages regarding food, medicines and medical devices, comprehensive research on medicines Registered, details and official prices, and other services.  
Mobile units in Civil Affairs An integrated unit that serves as the civil status office, in terms of ending citizens' procedures, scanning the decimal point and taking photographs. All of the above is linked to the database in the National Information Center. Objectives of the Unit: 1. Serving citizens who are unable to attend branches and departments of civil status with special circumstances, patients or the elderly and so on. 2. Serving citizens in their places of residence (universities, schools, patients in hospitals, ministries, government and civil services, etc.). 3. Serving citizens in villages and governorates where there are no civil status offices. The “Taqdeer” service may be requested through the “Absher”.    

 

4. Business sector

App / Service Logo Features Android Store Apple Store
Monshaat This application remotely provides consultations in various fields including financial, technological, innovative, legal, marketing, and sales domains. The consultations are offered by subject-matter experts to entrepreneurs and owners of the small and medium projects over video and audio channels as well as in written form. The service aims at achieving stability, growth, and overcoming the challenges facing facilities. It also reduces the trend of failure and market exit.
Meras It helps to access many government services that enable entrepreneurs and investors in the Kingdom to start doing business such as extracting business records, establishing companies, and opening a file in the Ministry of Labor, the General Organization for Social Insurance and the General Authority for Zakat and Income.    
Ministry of Environment, Water & Agriculture App Are you concerned with agriculture? Do you have a farm? Do you own an animal wealth? This application helps you review invoices, obtain the license of digging wells, and get information about the agricultural positions. It also offers a service directory of the water, agriculture, and animal wealth sectors.
Agricultural Development Fund App It allows you to easily access the eservices provided by the Agricultural Development Fund, as it helps the customer to review his contracts information. It also provides an interactive map that helps clients access to the fund’s branches, offices and distinct service centers affiliated with it.

5. Trade and consumer protection sector

App / Service Logo Features Android Store Apple Store
Reporting Trade Violations It enables the consumer to file a commercial infringement report, with the possibility of attaching the infringing images and locating the site directly, as well as the review of the communication and its case, and allows to review the announcements of calls and campaigns launched by the Ministry of Commerce and Investment and consumer news.
Maroof It constitutes an authorized commercial register. Whether you are a consumer who wants to protect his/her rights when practicing online shopping or a n online vendor who wants to legally authorize his/her transactions, Maroof application provides a database on authorized stores in various fields. It also provides search, rating, and sharing features.
Takhfidhat Do you want to know the latest authorized commercial offers and discounts in the Kingdom? This application help you view them. It also provides the feature of search and getting the details about a product in the discount list. It forwards notifications about the new discounts. Additional features include the ability to submit a commercial report against violations.
Fatoraty An application to store invoices and warranties of consumer purchases so that the consumer can restore, share, and print them.
Alkahraba (Saudi ELectricity Company) It allows subscribers to know the value of their invoices as soon as they are issued, the dates of separation of the service, review of the payment data and the historical state of the account, registration in the service of mobile messages and electronic billing service, and follow-up procedures or requests for the delivery of the service receipt, and provide detailed information on many other services provided by the company Such as the concessional payment program and other services.
Ta’akad It allows the consumer to check the quality mark and energy efficiency card labels for electrical products (air conditioners, washing machines and refrigerators), tires, vehicles and lighting.


6. Human Resource sector

App / Service Logo Features Android Store Apple Store
My Job Information It aims at highlighting selected services of the Ministry of Human Resource and Social Development. These services provide the beneficiary access to information and documents provided by the ministry to the beneficiaries, in addition to the provision of new services such as salary accounts that provide the beneficiary the choice of his career ladder and salary and degree and the introduction of the allowance and to show his salary information, and through this information can calculate the retirement salary, Ministry messages, through which messages can be received from the ministry.
Jadarah It provides the service of recording personal data of job applicants from citizens, adding qualifications and practical experience, attaching the necessary documents, creating a new application, reviewing the status of the application, modifying and canceling it, and other services.    
Hisab Al Muwaten It makes it easier for the user to view all the details of the account, the details of the financial payments, the results of the objections and other services provided by the citizen's account.
Ma’an Whenever you behold a violation of the labor law in the Kingdom, this application makes you a partner in seizing the violation by submitting a report, assigning the location, and even attaching documents.
A’mali It allows users of Ministry of Labor and Social Development services to availa a number of services including a query service for an expatriate, a "SADAD" number, and a query about a facility. The beneficiary can inquire about the status of a service request, opening an establishment file, and other services.  
Wesal The Ministry of Human Resources and Social Development developed Wesal application as a means to do charity for the needy. Users can register their information as well as those of the needy persons. Once the case is authorized, you will share the good deed.
Ta’minati The application for the beneficiary of the services of the General Organization for Social Insurance provides a range of services such as the monthly pension account expected based on the date and percentage of a certain increase and the submission of the application for payment of retirement benefits, and the offer to qualify for the "Sand" And other services.
Public Pension Agency App It gives you the ability to benefit from the services of the Public Pension Agency and the retirement pension account. It also allows reviewing the benefits and offers provided, and communicating with the Agency by providing inquiries and suggestions.
Saudi Council Of Engineers App If you want to get information about the license of an architecture office or architecture company to ensure the integrity of their procedures while practicing its activity, this application offers you the answers. It helps users follow the updates of Saudi Council of Engineers.
SMS The Ministry of Human Resource and Social Development is keen to communicate with its target audience by all possible means, such as mobile services such as text messaging, to communicate with the beneficiaries of all its electronic services such as the system "JDara" and the system "helped" and "administrative communication" and the training program and scholarships, By sending information that enables the ministry to provide better service.    


7. Housing sector

App / Service Logo Features Android Store Apple Store
Mullak It seeks to regulate the relationship between the owners and occupants of the joint property units through the development of regulations and regulations and the role of education and awareness, ensuring the preservation of rights and good use and promotes a culture of co-existence.
Sakani The purpose of that application is to facilitate the provision of adequate housing for Saudi families due by providing housing support commensurate with their needs.
Real Estate Agents In this application, the search function helps users get information about the real estate buildings in their neighborhood and communication with their agents. Users also can get information about the regulations and laws of the real estate sector and submit reports about real estate issues.
Real estate consultant - beneficiary When it comes to the best way to own a home without financial difficulties, the Real Estate Development Fund allows you through this application to communicate with the real estate advisor, submit your inquiry and obtain the appropriate recommendation.

8. Enviornment, Water Agriculture Sector

App / Service Logo Features Android Store Apple Store
MEWA By downloading the Ministry of Enviornment, Water Agriculture mobile app, citizens can review latest invoice, inquire about transaction or application submitted, use Citizen Voice service to send inquiry, statement or complaint to ministry officials.
Murshadik
Murshadik Application provides guidance services in various agricultural areas that will increase the level of agricultural services in Saudi Arabia to its highest level. This application provides various services to users including Smart guide, markets, bean pests, agricultural analyses, weather, request consultation.
eServices  National Water Company
The new application for EBS HR self-service (eServices) makes it easier for employees to access self-services from anywhere. eServices will enable the users to view dashboards as well as the possibility of requesting leave, allowances, identification letter and many other services. In addition, provides the users the ability to process any request through the application directly and conveniently from anywhere.


9. Justice sector and legal affairs

App / Service Logo Features Android Store Apple Store
Saudi Laws Directory Do you want to know the laws of the Kingdom of Saudi Arabia? This application helps you browse the laws, search them, and save the required articles.
Nazaha To protect the properties of our country, we should unite against corruption. This application contributes to your participation in anti-corruption efforts. It helps you submit reports about corruption suspicions together with attaching related documents and viewing the status of previous reports.    
Mobile Notaries A free service provided by the Ministry of Justice to beneficiaries who are unable to attend the writings of the elderly (70 years or older), patients with disabilities, hospital guests, care homes and observation.The service enables the applicant to receive the notary in their positions according to the available dates. The service is provided immediately without the need to review the notary.


10. Financial sector

App / Service Logo Features Android Store Apple Store
Saudi Currency It is an interactive tool for exploring the sixth issue of Saudi banknotes. This application allows users to discover the security features of the new banknote issue brought in circulation in 2017. It also shows in an interactive way how the security features react when a banknote is tilted, held against the light or examined by a magnifier glass.
Zakati It aims at granting individuals the option to pay their Zakat to the Zakat and Income Tax Authority. It also provides easy access to Zaqati's public services, which includes Zakat and payment through Sadad, Mada and other services.
VAT It offers multiple tax services including a tool to help organizations calculate the value-added tax (VAT). It provides a service to ensure that the organization is registered using the tax number, the commercial register, or scanning the code of the organization’s registration certificate. Moreover, users can report tax violations with a feature to attach the photos and assign the violation’s location.
Saudi Customs It helps the users to get information about their transactions at the Saudi Customs Authority. It offer them functions like searching for private laboratories, using selective tax calculator, and browsing custom tariffs.


11. Tourism and travel sector

App / Service Logo Features Android Store Apple Store
Tourism Complaints And Reports It helps users to submit complaints and suggestions as well as reporting violations to the Ministry of Tourism. It has the features of attaching photos and GPS through Google Maps. Users can view and track their submitted complaints.
Tourism Information Research Center (MAS) If you are interested in tourism statistics and research, this application helps you to access the local tourism statistics. Users can use the feature of search and make benefit of the statistical services in the tourism field.  
Enjoy It helps users to plan an entertainment program based on their interests through browsing the entertainment activities all over the Kingdom. Users also can browse the calendar and search for a certain activity through over the whole year.
Faaliat   Do you have plans to enjoy fantastic time? This application offers the users a calendar of the activities, the events, and the ceremonies all over the Kingdom. The application forwards notifications about them including location, date, and time of registration.  
Riyadh Moment It helps users to stay updated about the news of Riyadh including the events. It also offers updates about the progress in projects and development operations. Users can view the projects of Riyadh through augmented reality technology together with a database of the service points in the city.
Saudi Airports If you are traveling through any of the Saudi airports, this application helps the user to view and track the flight, allocation the car parking inside the airport, and other services such as restaurants, banks, tour agencies, etc.
Toroq It enables users to submit reports on roads in the Kingdom, with the possibility of attaching accurate images and location, as well as monitoring the status of reports/complaints.


12. Municipal services sector

App / Service Logo Features Android Store Apple Store
Balady 940 It introduces a new channel to report violations related to municipal services in all neighborhoods, streets and roads of the Kingdom in the form of "photos and send", where the letter is identified and added to the Ministry of Municipal and Rural Affairs to transfer the communication to the relevant authority.
Intikhab   It contains a set of electronic services, regulations, lists and all details related to the municipal and village elections process, and aims to make the election process easier and eliminate wasting the citizen's time or effort.    
Foras It allows users of Ministry of Labor and Social Development services to availa a number of services including a query service for an expatriate, a "SADAD" number, and a query about a facility. The beneficiary can inquire about the status of a service request, opening an establishment file, and other services.


13. Islamic Affairs Sector

App / Service Logo Features Android Store Apple Store
Eatmarna Based on the responsibility of the Ministry of Hajj and Umrah for the service of the guests of Rahman, it launched the (Eatmarna) app. to enable those wishing to perform Umrah and visit to request the issuance of permits to enter the Two Holy Mosques to perform Umrah, visit and prayers according to the capacity approved by the concerned authorities to ensure the provision of a spiritual and safe atmosphere that achieves health precautionary measures and controls And the regulatory system, in integration with the 'Tawakolna app.', to verify the safety of the health condition of the permit applicant.
Mushaf Al Madina Al Monawarah In thirteen languages, the application provides a high definition version of Moshaf Al Madina Al Monawarah in both portrait and landscape orientation. It includes features of instant search, reference marks, night reading, multiple-page share to post them on social media platforms, reminder, daily/weekly/monthly section reading, and moving forward and backward.


14. Telecom sector

App / Service Logo Features Android Store Apple Store
CITC App It provides information about the communication services of the authorized companies in the Kingdom. Users can realize their registered phone numbers, submit complaints about communication services, track their transactions, and view the recent authorized offers.
Saudi Post You want to track where your shipment is? You search for the address of post offices? You want to know the shipping cost? This application provides answers about the shipping services of the Saudi post.


Interact with users

App / Service Logo Features Android Store Apple Store
Amer Through various channels, the Citizens Engagement Center (Amer) provides a service to respond to inquiries from the public and beneficiaries of e-government transactions, and it provides technical support in relation to the services and e-transactions provided by the government agencies to the beneficiaries.  
Watany It enables the citizen, resident and visitor to evaluate the services of public agencies in a transparent manner, and to share views on how to enhance and improve these services.

Last Modified Date: 05/07/2021 - 9:30 AM Saudi Arabia Time
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