The General Authority of Civil Aviation revealed the level of satisfaction of travelers during December 2017 at King Khalid International Airport in Riyadh, King Abdulaziz International Airport in Jeddah and King Fahad International Airport in Dammam. The satisfaction rate of passengers was 66% at the three airports. More than 450,000 passengers participated in the survey.
The level of satisfaction with the services provided at King Khalid International Airport is 74%, while the percentage at King Abdulaziz International Airport is 59%, while at King Fahad International Airport 71%.
The Director General of Quality and Customer Protection in the Authority Eng. Abdulaziz bin Abdullah Al Dahmash said that the Department has adopted high reliability tools and opinion polls to ascertain the level of services offered to passengers and airport passengers and to ascertain their satisfaction with the services provided. Travel procedures and ground services, logistics in lounges, shopping and catering services, and flight schedules.
Al-Dahmash pointed out that the General Authority for Civil Aviation believes that the services offered do not meet their expectations and ambitions so far, but are improving and developing them in coordination with airports also Work is under way to build other high-reliability tools to measure the quality of services provided and the satisfaction of travelers.