Here we learn about the efforts of government agencies in the Kingdom of Saudi Arabia to diversify digital, electronic and other channels, through which they ensure the provision of their services in an efficient, fast and reliable manner to all customers, beneficiaries and users, in a manner that ensures the continuity of service provision at all times, and provides the beneficiary with a comfortable, customized, smart experience and abreast of the latest technologies.
The Kingdom of Saudi Arabia is focusing on transforming its services to be provided entirely online. However, to ensure that the government services are available for everyone, the Government also provide its services through alternative service channels.
National Portals
The KSA Government services are available on the following portals:
- GOV.SA: The Official National Portal of the KSA Government.
- Absher (Civil Affairs, Driving licenses, and others): The official eService portal for individuals and business of the Ministry of Interior.
- Etimad – Government tender and procurement portal: The official eService portal of the Ministry of Finance for procurements, contracts, budget management and budget payments.
- Open Data: The official national open data portal.
- Istitlaa – Public Consultation Platform: The official national portal for eConsultations on legislation.
Main government agencies portals:
- Ministry of Education (MOE)
- Ministry of Health (MOH)
- Ministry of Human Resources and Social Development (MHRSD)
- Social Development Bank
- Ministry of Environment, Water and Agriculture (MEWA)
- Ministry of Justice (MOJ)
- Ministry of Commerce (MOC)
- Transport General Authority
- Other Government Authorities Portals
Mobile Applications
Many government agencies have launched mobile applications to deliver their services through smartphones and other smart devices. All these applications are available on the List of Government Applications page.
Branches and Offices
Almost all agencies offer their services through their branches and offices (alternative service channels), usually open between 7.30 am and 2.30 pm from Sunday to Thursday. More information about location, opening hours and contact details of the government agencies offices are available on the following portals:
- Ministry of Education
- Ministry of Health
- Ministry of Human Resources and Social Development (MHRSD)
- Social Development Bank
- Ministry of Environment, Water and Agriculture
- Ministry of Justice
- Ministry of Commerce
- Ministry of Finance
- Ministry of Municipal, Rural Affairs and Housing
- Ministry of Transport
- Other Government Authorities Offices and Branches
Phone
Most government agencies allocate a call center that works 24/7 to answer, redirect customers queries and access many other services through interactive voice response system or by sending a text message in a pre-defined format. Please check for the phone contacts of the Government agencies.
Portable Service Channels
The Ministry of Health, Justice Notary and the Civil Affairs have deployed portable service units that deliver services for people in distant villages and rural areas.
Kiosks
(Absher) Platform in the Ministry of Interior launched a number of electronic services for customers through Self-Service Kiosks across the Kingdom (airports, shopping malls, etc.) to enable new channels for easy registration of customers.
Free access to Internet
All online government services can be reached through the 60,000 free WiFi (public WiFi Hotspots) points throughout the Kingdom provided by the Communications and Information Technology Commission (CITC). The coverage maps are available on the following portals:
Electronic payments
The Kingdom approved Electronic Payment Portals and Electronic Payment Applications to enable users to use payment channels to pay bills, order goods and use services online.
Banks and ATMs
Bank branches and their ATMs can be used to pay traffic fines, utility bills, and access many other services through the ATMs and cash depositing machines of most banks. Please check for the nearest active banks or ATMs in the Kingdom.
Post Offices
The Post offices in the Kingdom accept any kind of payments for the government beneficiaries.