This section highlights ongoing efforts and initiatives that the Government has introduced in relation to e-Participation. Here, the Government commitment and efforts towards greater citizens engagement and the importance of the citizens' voice are presented through the Government statement on e-Participation and the message for all citizens and stakeholders in the Kingdom. The various government and social media platforms for public consultations for laws, regulations and policies may be found in this section. This includes the Watani Platform, the Kingdoms service evaluation platform, and the Tawasel Platform for engagement and communications with the Kingdom leadership. For entrepreneurs and the private sector information and links to the Private Sector Feedback Platform, and the Fikra online platform, managed by the Small and Medium Enterprises General Authority in the Kingdom is available. Lastly, the national guidelines for using e-Participation tools are published.
Your opinion matters
In the Kingdom of Saudi Arabia, your opinion matters! We recognize the importance of interactive communication and constructive dialogue between the government and citizens, the business sector, and all other parties, as an essential precondition to achieve the objectives of Vision 2030. Digital engagement and participation are of great importance as communication channels that allow you, the citizens to express your ideas, opinions and suggestions on specific topics relevant to our society. The Government is eager to hear your voice and to foster your participation. We count on you to provide us with innovative ideas and constructive suggestions to help us increase the quality of the legislation, policies, strategies, initiatives, and services.
With the increasing demand for comprehensive adoption of e-Participation, the Kingdom of Saudi Arabia has sought to utilize the vast telecommunications network and Internet service present in the country to enable you to participate in formulating solutions to issues of public interest. E-Participation is the cornerstone of providing government services centred around citizens’ needs. This comes in addition to utilizing information technology and telecommunications to allow even more community involvement in governance, including the design and implementation of government services, constructing policies, and informing decision-making. For you, this means that you can easily and free of charge share your views and opinions in a secure and reliable way. Our public consultation platforms are designed to protect and preserve your personal data and we apply the highest standards for information security and privacy.
For help or questions please do not hesitate to contact us.
Your opinion matters! And we look forward to your active engagement and participation in many of our various specialised e-Participation platforms.
The Public Consultation Platform developed by the National Competitiveness Center seeks your thoughts and views, and the those of citizens and residents, civil society, the public and, private sectors on government laws and regulations. The Platform aims to enable you to share your views and feedback on upcoming legislation and projects related to economic and development affairs in Saudi Arabia.
The Public Consultation Platform contains all current (open) and future (planned) proposals, and encourage you to share your opinion and thoughts on proposals before their approval. You will also find the outcomes of past (archived) consultations on the Public Consultation Platform.
To engage and participate in the current or future legislative public consultations on topics as diverse as (education, health, social protection, employment, environment, justice and human rights, youth and sport, transport and communications, etc.) please visit the Public Consultant Platform.
Public consultations on strategies, initiatives, and services
Government entities are seeking your thoughts and views, and those of citizens and residents, civil society, the public and private sectors on various policies, strategies and initiatives.
You can find more information about our current (open), future (planned) and past (archived) consultations on policies, strategies and initiatives on the website or portal of most government entities and have for your convenience listed them below:
- Ministry of Education
- Ministry of Health
- Ministry of Environment, Water and Agriculture
- Ministry of Human Resource and Social Development
- Social Development Bank
- Ministry of Justice
- Ministry of Commerce
- Saudi Authority for Intellectual Property
- Metrology and Quality Organization (SASO)
You can use the many current and future polls to express your opinion. The current and the closed polls conducted by the government entities can found via the following link. Make your voice heard and vote.
Have an Innovative Idea?
The Kingdom of Saudi Arabia welcomes any new and innovative ideas that would serve the best interests of our community. We count on you and your creative ideas to help us realise the ambitious objectives of Vision 2030. Send us your idea using our contact form and the responsible government entity will contact you within 10 working days.
Feedback and Suggestions
The Watani Platform is a national platform that enabling you, the citizen, resident or visitor to evaluate the services of government agencies. Watani allows you to share your experience of Saudi government services and provide suggestions on how to improve them. Your evaluation contributes to a national dashboard of service performance which is used by officials and decision-makers to improve the quality of government services. We aim to reply to your feedback within 10 working days.
The Public Sector Feedback Platform is the national platform enabling you, the entrepreneur or private sector representative to provide ideas and feedback on government regulations and processes. Your suggestions are used by officials and decision-makers to improving the business environment and ease of doing business in the Kingdom of Saudi Arabia. We aim to reply to your feedback within 10 working days.
The Custodian of the Two Holy Mosques, King Salman bin Abdulaziz, is keen to provide and facilitate easy access for all citizens to government services. The Tawasel Platform managed by the Royal Court enables you, the citizens, to send your complaint about any government agency that did not provide you with a good quality service. We aim to reply to your feedback within 10 working days.
The Fikra (Idea) platform managed by the Small and Medium Enterprises General Authority enables you and other entrepreneurs and business owners to provide feedback and suggestions to improve the business environment and ease of doing business with small and medium-sized businesses. Your suggestions and ideas are used by officials and decision-makers to minimize administrative burdens for you and to help realize the Kingdoms strategic vision by opening the door for innovation and motivating thinkers. We aim to reply to your feedback within 10 working days.
Social Media Channels
All government entities are using their social media pages to engage with citizens and business. You can subscribe or follow the government entities pages on social media to receive on-time, verified and reliable information. You can also use social media to participate in public consultations, share your views and opinions on different topics, or vote on the current open surveys. You can find the complete list of all government agencies and links to their social media platforms on the following link.
Citizens voice as input for Government decisions
The Government is dedicated to hearing the voice of its citizens. All government entities are obliged to, upon finishing the consultative processes, produce and publish a summary report in which will be provided evidence of how the voice of the citizens was reflected in the new legislation, policy or other decisions.
If you would like to see how the voice of citizens has been heard by government authorities and how suggestions and feedbacks are reflected in new legislation, please visit the Public Consultant Platform. All past initiatives have a summary report of the consultation process and highlight the input from the citizens and other stakeholders, and how it was incorporated in the final version of the legislation. You will find a full overview of finished consultations Online.
Also, if you are interested in learning about how citizen and stakeholder suggestions to past consultations on strategies, initiatives, and services, please visit the past (archived) consultations on the websites of most government entities (for example Ministry of Education, Ministry of Health, Ministry of Environment, Water and Agriculture, Ministry of Human Resource and Social Development, Ministry of Justice, Ministry of Commerce, Social Development Bank, Saudi Authority for Intellectual Property, Metrology and Quality Organization (SASO), etc.).
Guidelines for Using the e-Participation tools
To facilitate a culture of engagement in the Kingdom the Guidelines for Using the e-Participation Tools in Saudi Arabia Government Agencies provides instructions and tools for government entities on how to use community participation tools, including social media. It is a result of a collaborative effort between the Digital Government Authority and a wide range of government agencies, academic institutions, private-sector entities, and civil society, whose participation in feedback and expertise was of great importance in accomplishing these guidelines.
Last Modified Date: 10/06/2021 - 10:50 AM Saudi Arabia Time