E-Participation

This section highlights ongoing efforts and initiatives that the Government has introduced in relation to e-Participation. Here, the Government commitment and efforts towards greater citizens engagement and the importance of the citizens' voice are presented through the Government statement on e-Participation and the message for all citizens and stakeholders in the Kingdom. The various government and social media platforms for public consultations for laws, regulations and policies may be found in this section. This includes the Watani Platform, the Kingdoms service evaluation platform, and the Tawasel Platform for engagement and communications with the Kingdom leadership. For entrepreneurs and the private sector information and links to the Private Sector Feedback Platform, and the Fikra online platform, managed by the Small and Medium Enterprises General Authority in the Kingdom is available. Lastly, the national guidelines for using e-Participation tools are published.

 

 

 

eParticipation Statement 

Your opinion matters

In the Kingdom of Saudi Arabia, your opinion matters! We recognize the importance of interactive communication and constructive dialogue between the government and citizens, the business sector, and all other parties, as an essential precondition to achieve the objectives of Vision 2030. Digital engagement and participation are of great importance as communication channels that allow you, the citizens to express your ideas, opinions and suggestions on specific topics relevant to our society. The Government is eager to hear your voice and to foster your participation. We count on you to provide us with innovative ideas and constructive suggestions to help us increase the quality of the legislation, policies, strategies, initiatives, and services.

With the increasing demand for comprehensive adoption of e-Participation, the Kingdom of Saudi Arabia has sought to utilize the vast telecommunications network and Internet service present in the country to enable you to participate in formulating solutions to issues of public interest. E-Participation is the cornerstone of providing government services centred around citizens’ needs. This comes in addition to utilizing information technology and telecommunications to allow even more community involvement in governance, including the design and implementation of government services, constructing policies, and informing decision-making. For you, this means that you can easily and free of charge share your views and opinions in a secure and reliable way. Our public consultation platforms are designed to protect and preserve your personal data and we apply the highest standards for information security and privacy.

For help or questions please do not hesitate to contact us.
Your opinion matters! And we look forward to your active engagement and participation in many of our various specialised e-Participation platforms.

Consultations

To be part of the decision-making process, we enable you to put your best foot forward and share your opinions and ideas about upcoming laws, economic projects, and developmental affairs in the Kingdom, both current and future, before they are approved and implemented.
Government entities are seeking your thoughts and views and those of citizens and residents, civil society, and the public and private sectors on various laws, regulations, policies, strategies, and initiatives.
You can express your views and opinions on the current (open) or find information about the future (planned) and past (archived) consultations on the e-Participation Platform (Tafaul) or the Public Consultation Platform for Laws and Regulations (Istitlaa). In addition to the Private Sector Feedback Platform for the private sector and EntrepreneursConsultations
To be part of the decision-making process, we enable you to put your best foot forward and share your opinions and ideas about upcoming laws, economic projects, and developmental affairs in the Kingdom, both current and future, before they are approved and implemented.
Government entities are seeking your thoughts and views and those of citizens and residents, civil society, and the public and private sectors on various laws, regulations, policies, strategies, and initiatives.
You can express your views and opinions on the current (open) or find information about the future (planned) and past (archived) consultations on the e-Participation Platform (Tafaul) or the Public Consultation Platform for Laws and Regulations (Istitlaa). In addition to the Private Sector Feedback Platform for the private sector and Entrepreneurs.

Consultations

eConsultations (eParticipation) Regulation

To enable citizens engagement and impose mandatory consultations on new legislative proposals, the Council of Ministers adopted decision No. (476) dated 15/7/1441 H mandating the National Competitiveness Center to establish Rules and Regulations Support Unit in the center to perform the following tasks:

  • Establishing and supervising the unified electronic platform to solicit the opinions of the public and government agencies.
  • Preparing survey forms, evaluating the effects, and circulating them to government agencies.
  • Provide notes and visuals about the results of the survey to the project owner, if it requests it.
  • Awareness and dissemination of the culture of the survey of the importance of participating in evaluating the regulatory effects on the projects of laws and regulations and the like.

For more information, please click here.

Public Consultation Platform for Laws and Regulations

The Public Consultation Platform developed by the National Competitiveness Center seeks your thoughts and views, and the those of citizens and residents, civil society, the public and, private sectors on government laws and regulations. The Platform aims to enable you to share your views and feedback on upcoming legislation and projects related to economic and development affairs in Saudi Arabia.
The Public Consultation Platform contains all current (open) and future (planned) proposals, and encourage you to share your opinion and thoughts on proposals before their approval. You will also find the outcomes of past (archived) consultations on the Public Consultation Platform.
To engage and participate in the current or future legislative public consultations on topics as diverse as (education, health, social protection, employment, environment, justice and human rights, youth and sport, transport and communications, etc.) please visit the Public Consultant Platform.

Public consultations on strategies, initiatives, and services

Government entities are seeking your thoughts and views, and those of citizens and residents, civil society, the public and private sectors on various policies, strategies and initiatives.
You can find more information about our current (open), future (planned) and past (archived) consultations on policies, strategies and initiatives on the website or portal of most government entities and have for your convenience listed them below:

More information about current and upcoming consultations is available in the event page.

Report & complaints

Service Evaluation Platform (Watani Platform)

The Watani Platform is a national platform that enabling you, the citizen, resident or visitor to evaluate the services of government agencies. Watani allows you to share your experience of Saudi government services and provide suggestions on how to improve them. Your evaluation contributes to a national dashboard of service performance which is used by officials and decision-makers to improve the quality of government services. We aim to reply to your feedback within 10 working days.

Private Sector Feedback Platform

The Public Sector Feedback Platform is the national platform enabling you, the entrepreneur or private sector representative to provide ideas and feedback on government regulations and processes. Your suggestions are used by officials and decision-makers to improving the business environment and ease of doing business in the Kingdom of Saudi Arabia. We aim to reply to your feedback within 10 working days.

Platform for communication with the Leadership (Tawasel Platform)

The Custodian of the Two Holy Mosques, King Salman bin Abdulaziz, is keen to provide and facilitate easy access for all citizens to government services. The Tawasel Platform managed by the Royal Court enables you, the citizens, to send your complaint about any government agency that did not provide you with a good quality service. We aim to reply to your feedback within 10 working days.

Have an Innovative Idea?

The Kingdom of Saudi Arabia welcomes any new and innovative ideas that would serve the best interests of our community. We count on you and your creative ideas to help us realise the ambitious objectives of Vision 2030. Send us your idea using our contact form and the responsible government entity will contact you within 10 working days.

Co-Creation and Innovative Ideas

With your innovations, we grow, and with your creative ideas, we achieve! Share your innovative solutions that will contribute to the challenges faced by the public and private sectors. Be part of the change we aim to achieve through our Kingdom’s Vision 2030 of greatness and prosperity.
 

Hackathons and co-creation activitiesChallenges

Be part of the challengessolution, participate in the excitement, and contribute to the growth and stimulation of your community! You can find more information about the current and the upcoming Hackathons and co-creation activitieschallenges on the Participation (Tafaul) Platform. 

Fikra Platform by Monshaat

An initiative that seeks to employ the mind and collective thinking in developing public services and products through a national platform of ideas linking government agencies with individuals and enterprises; to find creative solutions that contribute to the building of the public sector.

Social Media Channels

All government entities are using their social media pages to engage with citizens and businesses. You can subscribe to or follow the government entities’ pages on social media to receive on-time, verified and reliable information. You can also use social media to participate in public consultations, share your views and opinions on different topics, or vote on the current open surveys.
You can find the complete list of all government agencies and links to their social media platforms.

eParticipation measures for women and other vulnerable groups

The Kingdom of Saudi Arabia makes all necessary efforts to ensure digital inclusion and digital participation for all its citizens and residents, including vulnerable groups such as people with disabilities, women, youth, elderly, migrants, etc. To achieve this goal, the Government ensured meaningful connectivity and specific measures for digital literacy and skills for all individuals, including women and other vulnerable groups, to enable active citizen's digital participation. Specific measures include:

Read more about the specific measures to ensure meaningful connectivity and access to eGovernment services by women and other vulnerable groups and specific measures to build digital literacy and skills for women and other vulnerable groups.

Vulnerable Groups

E-Participation measures for women and other vulnerable groups

The Kingdom of Saudi Arabia makes all necessary efforts to ensure digital inclusion and digital participation for all its citizens and residents, including vulnerable groups such as the youth, the elderly, women, migrants, people with disabilities, etc. All citizens and residents, including these vulnerable groups, can actively participate in the open consultations and polls or share their innovative ideas with the government using the existing government portals. They can share their views and opinions on general topics or issues targeting vulnerable groups (e.g., social protection, education, health, employment).
For more information about the specific measures for enabling the participation of vulnerable groups, please read more about Digital Inclusion in Saudi Arabia.

E-Participation counselling for women and other vulnerable groups

Based on the Kingdom's enthusiasm to preserve the rights of all citizens and residents of all groups, the Kingdom has put in place laws and legislations that protect the less privileged groups of society. The Kingdom has issued legislations related to the rights of women, children, the elderly, people with special needs, the sick and others in the areas of health, education, work, and so on to ensure a decent life for all, which is stipulated in the Basic Law of Governance.
In the era of information technology, it has become necessary to issue new legislation and regulations that suit today’s life, including legislation to get the public's thoughts on government services, regulations, and procedures, including from groups that are less likely to participate electronically.
Below is an overview of a few examples of the public opinions on consultation laws, regulations, policies, and services, which are aimed at or include women and other less privileged groups in society, such as people with special needs, children, the elderly, immigrants, and others:
In regard to women:
• Work System Modification Project
• Procedural Guide for the Regulation of the Work of Productive Families
• Executive Regulations for the System of Fertilization Units, Embryos and Infertility Treatment
• Digital Entrepreneurship Policy Project
In regard to people with special needs:
• Work System Modification Project
• Requirements for Stores Selling Building Materials
In regard to the elderly:
• Executive Regulations for the Social Security System
In regard to visitors:
• Regulation of Temporary and Seasonal Work Visa

For more details, please visit the Public Consultation Platform for Laws and Regulations (Istitlaa).

e-Participation Platforms

 

e-Participation Platform (Tafaul)

 

The e-Participation Platform (Tafaul) developed by the Digital Government Authority (DGA) aims to engage citizens and residents, civil society, and the public and private sectors in Consultation, Feedback and Co-creation. The Platform aims to enable you to share your views on upcoming policies, strategies, and initiatives consultations, provide feedback on government information and services, and participate in co-creating innovative solutions and services.

 

 

Public Consultation Platform for Laws and Regulations (Istitlaa)

 

The Public Consultation Platform for Laws and Regulations (Istitlaa), developed by the National Competitiveness Center (NCC), seeks your thoughts and views, those of citizens and residents, civil society, and the public and private sectors on government laws and regulations before they are approved. The Platform aims to enable you to share your views and feedback on upcoming legislation and projects related to economic and development affairs in Saudi Arabia. The Platform contains all current (open) and future (planned) proposals and encourages you to share your opinion and thoughts on proposals before their approval. You will also find the outcomes of past (archived) consultations on the Public Consultation Platform for Laws and Regulations (Istitlaa).

 

 

Service Evaluation Platform (Watani)

 

The Watani Platform is a national platform that enables you, the citizen, resident, or visitor, to evaluate the services of government agencies. Watani allows you to share your experience of Saudi government services and provide suggestions on how to improve them. Your evaluation contributes to a national service performance dashboard that officials and decision-makers use to improve the quality of government services.

 

 

Private Sector Feedback Platform

 

The Public Sector Feedback Platform is the national platform enabling you, the entrepreneur or private sector representative, to provide ideas and feedback on government regulations and processes. Officials and decision-makers use your suggestions to improve the business environment and ease of doing business in Saudi Arabia.

 

 

Platform for communication with the Leadership (Tawasel)

 

The Custodian of the Two Holy Mosques, King Salman bin Abdul-Aziz, is keen to provide and facilitate easy access for all citizens to government services. The Tawasel Platform, managed by the Royal Court, enables citizens to send complaints and suggestions about any government agency, to help improve service quality.

 

 

Regulations for citizens’ engagement

e-Consultations Regulations

To enable citizens’ engagement and impose mandatory consultations on new legislative proposals, the Council of Ministers adopted decision No. (476) dated 15/7/1441 H mandating the National Competitiveness Center to establish a Rules and Regulations Support Unit to perform the following tasks:
• Establishing and supervising the unified electronic platform to solicit the opinions of the public and government agencies.
• Preparing survey forms, evaluating the effects, and circulating them to government agencies.
• Provide notes and visuals about the results of the survey to the project owner if it requests it.
• Awareness and dissemination of the culture of the survey of the importance of participating in evaluating the regulatory effects on the projects of laws and regulations and the like.
For more information, please click here.

Citizens’ voice as input for Government decisions

The Government is dedicated to hearing the voice of its citizens. After finishing the consultative processes, all government entities are obliged to produce and publish a summary report which will provide evidence of how the voice of the citizens was reflected in the new legislation, policy, or other decisions.
If you would like to see how government authorities have heard the voice of citizens and how suggestions and feedback are reflected in new legislation, please visit the e-Participation Platform (Tafaul) and the Public Consultant Platform for Laws and Regulations (Istitlaa). All past initiatives have a summary report of the consultation process and highlight the input from the citizens and other stakeholders and how it was incorporated into the document's final version.

Guidelines for Government Entities

To facilitate a culture of engagement in the Kingdom, the Guidelines for Using the e-Participation Tools in Saudi Arabia Government Agencies provide instructions and tools for government entities on how to use community participation tools, including social media. It is a result of a collaborative effort between the Digital Government Authority and a wide range of government agencies, academic institutions, private-sector entities, and civil society, whose participation in feedback and expertise was of great importance in accomplishing these guidelines.

E-participation counseling for women and other vulnerable groups

Based on the Kingdom's enthusiasm to preserve the rights of all citizens and residents of all groups, the Kingdom has put in place laws and legislations that protect the less privileged groups of society. The Kingdom has issued legislations related to the rights of women, children, the elderly, people with special needs, the sick and others in the areas of health, education, work, and so on to ensure a decent life for all, which is stipulated in the Basic Law of Governance.

The Kingdom is not satisfied with the legislation previously authorized, but it also enacts new legislations whenever necessary and implements amendments to existing legislations as required. In the era of information technology, it has become necessary to issue new legislation and regulations that suit modern life today, including legislation for the weakest groups in society with regard to electronic participation to obtain the opinions of the public, including these groups, regarding government services, regulations and procedures.

Below, is an overview of a few examples of the publics opinions on consultation laws, regulations, policies, and services, which are aimed at or include women and other less privileged groups in society, such as people with special needs, children, the elderly, immigrants, and others:

In regard to women

In regard to people with special needs

In regard to the elderly

In regard to visitors

For more, visit the Istitlaa platform.

Citizens voice as input for Government decisions

The Government is dedicated to hearing the voice of its citizens. All government entities are obliged to, upon finishing the consultative processes, produce and publish a summary report in which will be provided evidence of how the voice of the citizens was reflected in the new legislation, policy or other decisions.

If you would like to see how the voice of citizens has been heard by government authorities and how suggestions and feedbacks are reflected in new legislation, please visit the Public Consultant Platform. All past initiatives have a summary report of the consultation process and highlight the input from the citizens and other stakeholders, and how it was incorporated in the final version of the legislation. You will find a full overview of finished consultations Online.

Also, if you are interested in learning about how citizen and stakeholder suggestions to past consultations on strategies, initiatives, and services, please visit the past (archived) consultations on the websites of most government entities (for example: Ministry of EducationMinistry of Health, Ministry of Environment, Water and AgricultureMinistry of Human Resource and Social DevelopmentSocial Development BankMinistry of Justice, Ministry of CommerceSaudi Authority for Intellectual Property, and Metrology and Quality Organization (SASO, etc).

A vital factor assisting in government decision making is the contribution of the Kingdom’s citizens, showcased in the form of feedback reports, dedicated to evaluating government portals, services and content, with the aim of utilizing the citizens inputs in order to improve e-services, develop and enhance procedures and add new and innovative products. The following are examples of services that promote the influence of citizens and the role their input plays in the decision-making process of the government:

Women’s and other vulnerable groups voice as input for Government decisions

The input of the women and other vulnerable groups in the consultations and decision-making is very important for the Government and the government entities. As part of the consultation and decision-making process, all government entities are obliged to produce and publish a summary report that will be provided evidence of how the citizens' voice was reflected in the new legislation, policy, or other decisions. These reports also provide a detailed summary if it aims to regulate the rights of the vulnerable groups, i.e., to reflect the position of the vulnerable groups and their representatives (NGOs, associations, etc.), on how this voice was reflected in the new legislation, strategy or policy. 

The outcome of the public consultations and how government authorities have heard citizens' voices, including vulnerable groups, is publicly available on the Public Consultant Platform or the Government agencies portals.

Read more about the specific measures to ensure meaningful connectivity and access to eGovernment services by women and other vulnerable groups and specific measures to build digital literacy and skills for women and other vulnerable groups.

Guidelines for Using the e-Participation tools

To facilitate a culture of engagement in the Kingdom the Guidelines for Using the e-Participation Tools in Saudi Arabia Government Agencies provides instructions and tools for government entities on how to use community participation tools, including social media. It is a result of a collaborative effort between the Digital Government Authority and a wide range of government agencies, academic institutions, private-sector entities, and civil society, whose participation in feedback and expertise was of great importance in accomplishing these guidelines.

Current and Upcoming Events

For current or future E-participation events, please click here.

Feedback

We strive to meet your needs and provide time-saving solutions. By sharing your rating of all digital government services and information and providing us with your feedback and complaints, we can improve your experiences and raise the efficiency of the information and services provided to you.

Service Rating

Achieving an enriching experience is our goal, and you are part of achieving this goal. The rating of your experiences with Saudi government agencies is an essential part of working to improve and develop them into a service that satisfies you. You can evaluate the services and platforms, submit feedback, and contribute to improving your experience. Please visit the e-Participation Platform (Tafaul) or the Service Evaluation Platform (Watani) to leave your feedback.

Information Rating

We strive to provide you with sufficient information and a fulfilling experience! Share your assessment of the information available on government agency pages related to sufficiency and effectiveness and view all previous related statistics. You can find more information on the e-Participation Platform (Tafaul).

Complaints

We strive for your satisfaction. By sharing your evaluation of all digital government services and information, we will use them to improve your experience and raise the efficiency of what is provided to you. Contact us and share your information, knowing that your message will be shared with the highest privacy standards. You can also submit your complaints about various sectors and services to the Balady Platform, Communication & Information Technology Commission and Saudi Central Bank.

If you have any concerns or complaints about the work of any government agency that did not provide you with a good quality service, please submit your complaint on the Platform for communication with the Leadership (Tawasel).

commercial report

This service enables you, as a consumer, to submit a report of a commercial violation that falls within the competencies and tasks of the Ministry of Commerce.

Kollona Amn

A service allows citizens and residents to submit security and criminal reports and reports related to violating personal life, threats, impersonation, extortion, hacking social media accounts, defamation, fraud, and other criminal offenses and security reports through the (We are All Security) application.

Reports and Complaints System 940

This service allows receiving complaints from citizens and residents on municipal matters and working on them promptly around the clock, through coordination between the competent departments and field teams and with all relevant authorities.