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National Contact Center (Amer)

Unified National Platform GOV.SA provides a service of responding to inquiries raised by the public and beneficiaries through the national contact center "Amer" as well as the support and information regarding the Platform's e-services and transactions to the beneficiaries. The service is designed in compliance with the best technical and security specifications, to contribute in achieving the Platform’s strategic goals.

The service uses various communication channels to communicate with beneficiaries, which includes:

  • Telephone
  • E-mail
  • Website
  • SMS
  • FAX
  • Social Networks
  • Live Chat

Objectives:

  • Professional instant response to queries relating to the Platform issues through various channels.
  • Providing solutions and response to individual customers, businesses and visitors through various communication channels.
  • Facilitating the searching processes and e-communication for individuals.
  • Improving response time by government agencies particularly in emergency and critical situations.
  • Gaining more skills and knowledge and keeping pace with the IT area progress for the benefits of the existing and future phases.

In addition to providing "Amer" service for GOV.SA Platform, the National Contact Center provides its services to 32 other government agencies:

  1. Ministry of Communication and Information Technology
  2. Ministry of Civil Service
  3. National Transformation Program 2020
  4. Saudi Post
  5. SADAD service for electronic services paid through SADAD system of government agencies
  6. Saudi e-Government Achievement Award
  7. National Center for Digital Certification
  8. The Centennial Fund
  9. Saudi Electronic University
  10. Social Development Bank
  11. Ministry of Municipal and Rural Affairs
  12. Saudi Ports Authority
  13. Saudi Commission for Tourism and National Heritage
  14. The Saudi Arabian General Investment Authority
  15. Holy Makkah Municipality
  16. AlAhsa municipality
  17. the General Authority of Meteorology and Environmental Protection
  18. Ministry of Media
  19. Economic Cities Authorities
  20. King Abdulaziz University
  21. King Faisal Specialist Hospital & Research Centre
  22. Saudi Industrial Development Fund
  23. General Authority for Statistics
  24. Transport Ministry
  25. Saudi Standards, Metrology And Quality Organization
  26. Ekhaa – Charitable Foundation for Orphans Care
  27. Ministry of Housing
  28. The Saudi Arabian National Guard Forces
  29. Ministry of Justice
  30. National Contact Center
  31. The Human Resources Development Fund
  32. Real Estate General Authority

For more information please call 199099 or visit www.199099.gov.sa.


Last Modified Date: 21/10/2019 - 10:58 AM Saudi Arabia Time
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