Digital complaints

Digital complaint

A service that allows the beneficiary to open a ticket in order to escalate the complaint submitted to the government entity providing the service, in case the time period for handling the complaint exceeds or if the beneficiary is not satisfied. or requesting any announcement or automate for government service

3554

Digital complaint received

17%

Technical failure reports

5 Day

Average resolution time

89%

Completed reports

Services

File Complaint

A service that allows the beneficiary to escalate a complaint submitted to the government agency, in case the time period for handling the complaint is exceeded or if the beneficiary is not satisfied.

Digitize Service

A service that allows the beneficiary to file a complaint for transforming traditional service provided by a government agency into a digital service.

Improve Service

A service that allows the beneficiary to file a complaint for enhancing a digital service provided by a government agency.

Last Modified Date: 15/07/2021 - 1:46 AM Saudi Arabia Time

Was this page useful?

Please tell us why (You can select multiple options)

Content is relevant

It was well written

The layout made it easy to read

Other reason

If you have more feedback?

I'm

Male

Female

I prefer not to say

This information is requested for national analytical purposes for improving the unified national platform, and the measure the satisfaction/ dissatisfaction between the two genders.

For more information you may review e-participation statement and rules of engagement.

Content is not relevant

Content is not accurate

Content is too long