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Banks Accounts - Current Account Complaints

Saudi Central Bank

An e-service provided by the Central Bank of Saudi Arabia, enabling bank customers, including individual companies and government agencies, to issue / register complaints against the bank.

Person
Citizen,Resident,Individuals,Government,Business
Target audience
Clock
0.0 Days(s)
Service duration
Channel
IVR, Portal, SMS,
Service channels
Price
Free
Service cost
  • Access the Samacares website.
  • Login with your ID number or login through the unified national access portal.
  • Select the type of complaint you want to submit.
  • Select the bank you want to submit the complaint against by filling in the necessary information and fields, the upload the attachments linked to the complaint.
  • Select citizen, resident, gulf citizen, non-resident.
  • Select Submit a Complaint.
  • The complaint will be sent to the bank, which you have filed the complaint against and the bank will handle the complaint and respond accordingly.
  • You can inquire about the response via the website through the complaint number. This will be either accepted or will be escalated to the Central Bank of Saudi Arabia.
  • You can inquire about the response via the website through the complaint number. This will be either accepted or will be escalated to the Central Bank of Saudi Arabia.
  • After the banks reponse, the Central Bank reviews and analyzes the information, sends an alert to the customer about the response, to be reviewed onsite.
  • Bank account, bank name, complete details.

Last Modified Date: 16/06/2021 - 5:38 AM Saudi Arabia Time

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