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Banks Accounts - Current Account Complaints

An e-service provided by the Central Bank of Saudi Arabia, enabling bank customers, including individual companies and government agencies, to issue / register complaints against the bank.
  • Access the Samacares website.
  • Login with your ID number or login through the unified national access portal.
  • Select the type of complaint you want to submit.
  • Select the bank you want to submit the complaint against by filling in the necessary information and fields, the upload the attachments linked to the complaint.
  • Select citizen, resident, gulf citizen, non-resident.
  • Select Submit a Complaint.
  • The complaint will be sent to the bank, which you have filed the complaint against and the bank will handle the complaint and respond accordingly.
  • You can inquire about the response via the website through the complaint number. This will be either accepted or will be escalated to the Central Bank of Saudi Arabia.
  • You can inquire about the response via the website through the complaint number. This will be either accepted or will be escalated to the Central Bank of Saudi Arabia.
  • After the banks reponse, the Central Bank reviews and analyzes the information, sends an alert to the customer about the response, to be reviewed onsite.

Service Insights

Service Fee :

Free

Target Audience :

Citizen, Resident, Individuals, Government, Business

Service Channels :

IVR, Portal, SMS,

Service Response Time :

0.0 Days(s)

Service Level Agreement :

Customer Support

Office Locations :
View locations
Telephone :
Customer Support Hours :
07:30 AM - 02:30 PM
For compliant, help, abuse :
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