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Banks Accounts - Current Account Complaints
Saudi Central Bank
An e-service provided by the Central Bank of Saudi Arabia, enabling bank customers, including individual companies and government agencies, to issue / register complaints against the bank.
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Citizen, Resident, Individuals, Government, Business
Target audience
0.0 Days(s)
Service duration
Arabic and English
Service provided in
Free
Service cost
Customer support
- Access the Samacares website.
- Login with your ID number or login through the unified national access portal.
- Select the type of complaint you want to submit.
- Select the bank you want to submit the complaint against by filling in the necessary information and fields, the upload the attachments linked to the complaint.
- Select citizen, resident, gulf citizen, non-resident.
- Select Submit a Complaint.
- The complaint will be sent to the bank, which you have filed the complaint against and the bank will handle the complaint and respond accordingly.
- You can inquire about the response via the website through the complaint number. This will be either accepted or will be escalated to the Central Bank of Saudi Arabia.
- You can inquire about the response via the website through the complaint number. This will be either accepted or will be escalated to the Central Bank of Saudi Arabia.
- After the banks reponse, the Central Bank reviews and analyzes the information, sends an alert to the customer about the response, to be reviewed onsite.
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