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Receiving and Processing of Complaints

An e-service provided by the Capital Market Authority, that enables receiving, reviewing and processing all complaints related to the provisions of the Capital Market Law and its implementing regulations.
  • Receiving the complaint.
  • The complaint is submitted to the specialist.
  • The complaint is adopted in the automated system.
  • Ensure that the complaint is not received before.
  • The complaint is registered in the system and the its documents are saved. The complainant is provided with its no.
  • The complaint is addressed to the competent officer.
  • Review and verify the authenticity of the complaint.
  • Communicate with the complainant.
  • The complaint is forwarded to the competent department.
  • All actions are recorded in the events record. The closure request is submitted in the system.

Service Insights

Service Fee :

Free

Target Audience :

Business,

Service Channels :
Service Response Time :

90.0 Days(s)

Service Level Agreement :

Customer Support

Office Locations :
View locations
Customer Support Hours :
08:00 AM - 04:00 PM
For compliant, help, abuse :
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