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File Complaint - Digital Complaint

Digital Government Authority

A service that allows the beneficiary to escalate a complaint submitted to the government agency, in case the time period for handling the complaint is exceeded or if the beneficiary is not satisfied.

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Individuals, Business
Target audience
5.0 Days(s)
Service duration
Arabic and English
Service provided in
Service channels
Service cost

Customer support

  1. Visit National Unified Portal by using IAM (Nafath)
  2. Insert the personal information, i.e., phone No. and e-mail
  3. Select the entity that you are reporting about.
  4. Select the related service that you are reporting about.
  5. Add a description and title for your complaint, and then submit it.
  6. Accordingly, you will receive an SMS that contains the report number.
  7. You will receive a follow-up SMS from the Citizens Engagement Center (Amer) that indicates your complaint has been escalated to the portal’s entity.
  8. You will receive a notification upon addressing the ticket or the lack of documents.

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