SERVICE
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File Complaint - Digital Complaint
Digital Government Authority
A service that allows the beneficiary to escalate a complaint submitted to the government agency, in case the time period for handling the complaint is exceeded or if the beneficiary is not satisfied.
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Individuals, Business
Target audience
5.0 Days(s)
Service duration
Arabic and English
Service provided in
Free
Service cost
Customer support
- Visit National Unified Portal by using IAM (Nafath)
- Insert the personal information, i.e., phone No. and e-mail
- Select the entity that you are reporting about.
- Select the related service that you are reporting about.
- Add a description and title for your complaint, and then submit it.
- Accordingly, you will receive an SMS that contains the report number.
- You will receive a follow-up SMS from the Citizens Engagement Center (Amer) that indicates your complaint has been escalated to the portal’s entity.
- You will receive a notification upon addressing the ticket or the lack of documents.
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