This service allows users to dispense medication from commercial pharmacies through consulting MOH's remote channels. The user can call 937-Service Center or use «Mawid» app to get an e-prescription that can be dispensed from the nearest pharmacy without the need to see a doctor.
  • The user communicates with one of the medical advice channels of the Ministry of Health, namely: 937 and the Sehha app.
  • The doctor accesses the electronic prescription platform, and then the patient's data is entered and verified electronically through the Ministry of Interior.
  • Medicines are prescribed by the doctor based on the diagnosis of the condition.
  • A text message will be sent to the patient with a special code for the prescription, in addition to the status of the request, allowing him to go to any of the participating commercial pharmacies to dispense the medicine.
  • The patient provides the pharmacy with the identification number and the code for the prescription.
  • The pharmacist logs into the electronic prescription system, and then checks the patient's prescription data and disburses it so that its status is modified electronically to (Expense).

Service Insights

Service Fee :


Target Audience :

Citizen, Resident, Visitor, Business

Service Channels :

IVR, Mobile apps, Portal,

Service Response Time :

1.0 Days(s)

Service Level Agreement :

Customer Support

Office Locations :
View locations
Telephone :
Customer Support Hours :
07:30 AM - 02:30 PM
For compliant, help, abuse :
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