SERVICE
Start Service

Receipt of complaints

Human Rights Commision

An e-service provided by Saudi Ports Authority, which enables beneficiaries to amend marine license data for navigators agents and ship supplier companies. There are two types of licenses (marine agent, and ship supplier).

Start Service
Person
Individuals, Businesses
Target audience
Clock
7.0 Days(s)
Service duration
Message-square
Arabic and English
Service provided in
Channel
Mobile apps, Portal,
Service channels
Price
Free
Service cost

Frequently Asked Questions

Customer support

Phone

Related applications

Service launch date: Nov 1, 2019, 7:00:00 PM GMT

  •  The complaint shall be received and verified and conditions shall be met and information shall be completed
  •  The complaint shall be transferred to the competent researcher in order to be studied and evaluated
  •  The appropriate procedure shall be taken 
  •   The complainant shall be informed of the outcome of the complaint by SMS and My order page.
  • A response will be within 7 working days
  • The complaint shall be lodged through different access channels.
  • The topic of the complaint or report should be the violation of the human right.
  • Violation occurrence time shall not exceed twelve months or it shall be a continuous case.
  • The topic of the complaint or the report shall not be based on an existing or previously dismissed report;
  • The applicant must not have been sentenced under a judgment.
  • All personal information fields (name, identity card for citizens and iqama for residents, and national address, etc.) shall be filled out.
  • The complaint information and details must be fully and accurately entered.
  • Documents shall be presented ((i) with regard to individuals, a photocopy of the national identity card of Saudi and GCC citizens or a photocopy of the ID of non-Saudi residents; (ii) with regard to institutions and companies, a photocopy of the commercial register, as well as a photocopy of the power of attorney and the ID of the attorney, in addition to documents supporting the complaint.
  • The application shall be sent and the complaint number sent in a text message shall be received in order for the applicant to follow up the application status.
  • Complaint processing procedures will not be completed if information is incomplete.
  • The complaint shall be received and verified and conditions shall be met and information shall be completed
  • The complaint shall be transferred to the competent researcher in order to be studied and evaluated
  • The appropriate procedure shall be taken 
  • The complainant shall be informed of the outcome of the complaint by SMS and My order page.
  • A response will be within 7 working days

Related Services

Services most citizens search for

Close

Welcome to our search page

What are you looking for?
${loading}