SERVICE
Start

Escalate Water Complaints

Ministry of Environment, Water and Agriculture

This platform allows beneficiaries to escalate water and sanitation complaints against service providers when they are not satisfied with the service, according to the requirements and conditions of the service.

Person
Citizen, Resident
Target audience
Clock
60.0 Days(s)
Service duration
Channel
Portal
Service channels
Price
Free
Service cost
  • Log in to the system.
  • Add a request.
  • Select the water service provider, and enter the reference number.
  • Add attachments, if any.
  • Submit the request.
  • The complainant must be the consumer or the owner.
  • A previous complaint with a reference number with the service provider.
  • The escalation period for the beneficiary is 30 working days from the date of closing the complaint from the service provider.
  • The complaint shall be submitted after 30 working days if the service provider has not responded to it.
  • The same complaint cannot be escalated more than once.

Last Modified Date: 08/11/2021 - 10:16 AM Saudi Arabia Time

Live Chat
Close

Welcome to our search page

What are you looking for?
${loading}