This platform allows beneficiaries to escalate water and sanitation complaints against service providers when they are not satisfied with the service, according to the requirements and conditions of the service.
  • Log in to the system.
  • Add a request.
  • Select the water service provider, and enter the reference number.
  • Add attachments, if any.
  • Submit the request.

Service Insights

Service Fee :


Target Audience :

Citizen, Resident

Service Channels :
Service Response Time :

60.0 Days(s)

Service Level Agreement :

Customer Support

Office Locations :
View locations
Telephone :
Customer Support Hours :
8 AM - 02:15 PM
For compliant, help, abuse :
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