SERVICE

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Refund Amount for Previous Seasons

Ministry of Haj and Umra

A service available to all pilgrims who have paid for the reservation and then canceled it, in order to recover the value of the paid reservation.

Service Level Agreement

Citizen,Resident,Visitor

Target audience

2.0 Days(s)

Service duration

Portal,

Service channels

Free

Service cost

Download user manual

• STEPS
• PREREQUISITES
• CUSTOMER SUPPORT

• Submit a request through the reservation portal.
• The request is received and processed.
• The decision is made.

• There is a canceled reservation amount due.

• Office Locations: View locations
• Telephone: 8004304444 - 00966920002814
• Mail: mohcc@haj.gov.sa - hajcc@haj.gov.sa
• Customer Support Hours: 07:30 AM - 02:30 PM
• For support and complaints: Contact GOV.SA