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Improve Service - Digital Complaint
Digital Government Authority
A service that allows the beneficiary to file a complaint for enhancing a digital service provided by a government agency.
Individuals, Business
Target audience
5.0 Days(s)
Service duration
Arabic and English
Service provided in
Portal
Service channels
Free
Service cost
Customer support
- Visit National Unified Portal for Government Services by using IAM (Nafath)
- Insert personal information, i.e., phone Number and e-mail.
- Select the portal that you are reporting about.
- Select the related service that you are reporting about.
- Add a description and title for your complaint, then submit it.
- You will receive an SMS that includes the report number.
- Receiving a notification from the Beneficiaries Engagement Center (Amer) that indicates your complaint has been escalated to the portal’s which is the government agency.
- Receiving a notification upon addressing the complaint.
- No previous complaint with the Beneficiaries Engagement Center (Amer) for the same improvement request.
- Office Locations: View locations
- Telephone: 199099
- Mail: ecare@dga.gov.sa
- Customer Support Hours: 08:00 AM - 04:00 PM
- For support and complaints: Contact GOV.SA
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