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Improve Service - Digital Complaint

Digital Government Authority

A service that allows the beneficiary to file a complaint for enhancing a digital service provided by a government agency.

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Person
Individuals, Business
Target audience
Clock
5.0 Days(s)
Service duration
Message-square
Arabic and English
Service provided in
Channel
Portal,
Service channels
Price
Free
Service cost

Customer support

  1. Visit National Unified Portal for Government Services by using IAM (Nafath)
  2. Insert personal information, i.e., phone Number and e-mail.
  3. Select the portal that you are reporting about.
  4. Select the related service that you are reporting about.
  5. Add a description and title for your complaint, then submit it.
  6. You will receive an SMS that includes the report number.
  7. Receiving a notification from the Beneficiaries Engagement Center (Amer) that indicates your complaint has been escalated to the portal’s which is the government agency.
  8. Receiving a notification upon addressing the complaint.

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