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Digitize Service - Digital Complaint
Digital Government Authority
A service that allows the beneficiary to file a complaint for transforming traditional service provided by a government agency into a digital service.
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Individuals, Business
Target audience
5.0 Days(s)
Service duration
Arabic and English
Service provided in
Free
Service cost
Customer support
- Visit National Unified Portal for Government Services by using IAM (Nafath)
- Insert personal information, i.e., phone Number and e-mail
- Select the platform that you are reporting about.
- Select the related service that you are reporting about.
- Add a description and title for your complaint, then submit it.
- You will receive an SMS that includes the report number.
- Receiving a notification from the Beneficiaries Engagement Center (Amer) that indicates your complaint has been escalated to the portal’s which is the government agency.
- Receiving a notification upon addressing the complaint.
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