An e-service provided by the Saudi Central Bank enabling the beneficiary to submit complaints related to car rentals, and the account holder bank undertakes the research, study and analysis of the complaint technically and legally.
- Enter the service link.
- Login either by SAMA account or National Single Sign-On service (SSO).
- Click on "Add new case".
- Verify your personal info then click on "Next".
- Read the acknowledgement then click on "Acknowledge".
- Select the sectors by clicking on "Banking".
- Select the product you want.
- Fill in your data and submit your request.
- You can follow up on your request from the Dashboard page.