Internet & Phone Banking Complaints

An e-service provided by the Saudi Central Bank, which enables the beneficiary to submit various Internet and phone banking complaints.
  • Enter the service link.
  • Login either by SAMA account or National Single Sign-On service (SSO).
  • Click on "Add new case".
  • Verify your personal info then click on "Next".
  • Read the acknowledgement then click on "Acknowledge".
  • Select the sectors by clicking on "Banking".
  • Select the product you want.
  • Fill in your data and submit your request.
  • You can follow up on your request from the Dashboard page.

Service Insights

Service Fee :


Target Audience :

Citizen, Resident

Service Channels :
Service Response Time :

0.0 Days(s)

Service Level Agreement :

Customer Support

Office Locations :
View locations
Telephone :
Customer Support Hours :
07:30 AM - 02:30 PM
For compliant, help, abuse :
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