An e-service provided by the Saudi Arabian Monetary Agency, which enables the beneficiary to submit complaints to "Sama". The bank, the account holder, examines, studies and analyzes the complaint technically and legally.
  • Enter the service link.
  • Login either by SAMA account or National Single Sign-On service (SSO).
  • Click on "Add new case".
  • Verify your personal info then click on "Next".
  • Read the acknowledgement then click on "Acknowledge".
  • Select the sectors by clicking on "Banking".
  • Select the product you want.
  • Fill in your data and submit your request.
  • You can follow up on your request from the Dashboard page.

Service Insights

Service Fee :


Target Audience :

Citizen, Resident

Service Channels :
Service Response Time :

0.0 Days(s)

Service Level Agreement :

Customer Support

Office Locations :
View locations
Telephone :
Customer Support Hours :
07:30 AM - 02:30 PM
For compliant, help, abuse :
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