An e service provided by Saudi Central Bank, which enables the beneficiary to submit complaints related to SADAD service and the bank account holder will research, study and analyze the complaint technically and legally.
  • Enter the service link
  • Login either by SAMA account or National Single Sign-On service (SSO)
  • Click on Add new case
  • Verify your personal info then click on Next
  • Read the acknowledgement then click on Acknowledge
  • Select the sectors by clicking on Banking
  • Select the product you want
  • Fill in your data and submit your request
  • You can follow up on your request from the Dashboard page

Service Insights

Service Fee :


Target Audience :

Citizen, Resident

Service Channels :
Service Response Time :

0.0 Days(s)

Service Level Agreement :

Customer Support

Office Locations :
View locations
Telephone :
Customer Support Hours :
07:30 AM - 02:30 PM
For compliant, help, abuse :
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