SERVICE
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Management of Subscribers Complaints

Communications, Space and Technology Commission

An e-service provided by the Communications and Information Technology Commission (CITC), wich enables telecommunication services subscribers to submit complaints, to settle disputes between subscribers and service providers.

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Person
Individuals, Businesses, Government, Citizen, Resident
Target audience
Clock
0.0 Days(s)
Service duration
Message-square
Arabic and English
Service provided in
Channel
Mobile apps, Portal, Post offices,
Service channels
Price
Free
Service cost

Frequently Asked Questions

Customer support

  • Submit claim.
  • If the complaining subscriber objects to the operator response to his claim, the case is settled and referred to the decisions enforcement committee.
  • Claim is accepted and referred to the operator.
  • No Requirements
  • A copy of the National ID.
  • Reference number of the claim filed to the service provider.

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