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Management of Subscribers Complaints

Communications and information Technology Commission

An e-service provided by the Communications and Information Technology Commission (CITC), wich enables telecommunication services subscribers to submit complaints, to settle disputes between subscribers and service providers.

Person
Citizen, Resident, Individuals, Government, Business
Target audience
Clock
0.0 Days(s)
Service duration
Channel
Mobile apps Portal Post offices
Service channels
Price
Free
Service cost
  • Submit claim.
  • If the complaining subscriber objects to the operator response to his claim, the case is settled and referred to the decisions enforcement committee.
  • Claim is accepted and referred to the operator.
  • A copy of the National ID.
  • Reference number of the claim filed to the service provider.

Last Modified Date: 02/12/2020 - 1:24 PM Saudi Arabia Time

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