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Escalation of water complaints
Ministry of Environment, Water and Agriculture
This platform allows all beneficiaries to escalate water and sanitation complaints to service providers in the event of dissatisfaction with the service.
Target audience
Not specified
Service duration
Service channels
Free
Service cost
"Accept the instructions and terms of service Fill in the application data Send request"
1- The complainant must be the owner. 2- The existence of a previous complaint with a reference number with the service provider. 3- The escalation period for the beneficiary is 30 working days from the date of closing the complaint from the service provider. 4- The complaint will be filed after 30 working days in the event of no response from the service provider. You cannot escalate the same complaint more than once."
- Office Locations: View locations
- Telephone: 939
- Mail: info@mewa.gov.sa
- Customer Support Hours: 8 AM - 02:15 PM
- For support and complaints: Contact GOV.SA
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Last Modified Date: 03/03/2023 - 12:37 PM Saudi Arabia Time
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