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Electcity Complaint Service
Water and Electricity Regulatory Authority
It is a service to the consumer whether owner, tenant or authorized agent to file a complaint against the service provider to the Water & Electricity Regulatory Authority (WERA) to examine the application by the Authority and collect the response by the service provider and take the appropriate decision on the complaint request.
Target audience
Not specified
Service duration
Service channels
Free
Service cost
Customer support
1. Study the complaint request. 2. Contact the service provider (SEC) to request the required information to have more information about the complaint. 3. it may require contacting the consumer and then reply to the consumer with complaint result.
Compalint number at service provider and Attach required documents regardong to Service Manual.
- Office Locations: View locations
- Telephone: 00966112019000 - 8001259000
- Mail: info@wera.gov.sa
- Customer Support Hours: 07:30 AM - 02:30 PM
- For support and complaints: Contact GOV.SA
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