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Grievance Service

General Organization for Social Insurance

This service allows the customer to submit a grievance against the decisions issued by the General Organization for Social Insurance in the field of implementing the civil and military retirement laws and other related laws, also the decisions of the Board of Directors in this regard. The service aims to receive and verify customer grievances electronically, and to apply the system to them according to correctness.

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Individuals, Businesses, Government, Citizen, Resident, Visitor, Premium resident
Target audience
100.0 Days(s)
Service duration
Arabic and English
Service provided in
Mobile apps, Portal,
Service channels
Service cost

Frequently Asked Questions

Customer support

Service launch date: Aug 20, 2022, 9:00:00 PM GMT

  • Click on “Start Service” and log in.
  • Choose the “Grievances” service from the list of requests.
  • Fill out the required data and submit the application.
  • You will receive a text message containing the order number
  •  Presence of previous decision from GOSI regarding grievance.
  •  Absence of previous grievance request on the same subject.
  • NA

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