1- The platform is entered through the employee’s official account from the university’s electronic services. 2- The data for the employee must be imported automatically from the ERP self-service portal. The employee must enter his data, with no acknowledgment of the validity of the data provided. 3- All fields must be automatic from the ERP system. 4- The platform does not classify grievances according to main areas 5- After the employee is registered to log in automatically, he must choose the type of grievance. 6- A brief explanation of the subject of the grievance, up to 50 characters. 7- An explanation of the grievance, up to 500 characters. 8- Upload the attachments accompanying the grievance in PDF format. 9- Sending the grievance.