1. The complaint shall be lodged through different access channels; 2. The topic of the complaint or report should be the violation of the human right; 3.Violation occurrence time shall not exceed twelve months or shall not be a continuous case; 4. The topic of the complaint or the report shall not be based on an existing or previously dismissed report; 5. The applicant must not have been sentenced under a judgment etc.; 6. All personal information fields shall be filled out; 7. The complaint information and details must be fully and accurately entered; 8. Documents shall be presented supporting the complaint. 9. The application shall be sent and the complaint number sent in a text message shall be received in order for the applicant to follow up the application status; and 10. Complaint processing procedures will not be completed if information is incomplete.