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Reporting Product Quality Defect

This service allows the users (individuals and health practitioners) to file report about a defect in the drugs, vaccines, herbal products, supplements, and cosmetic products.

  • Log in via the National Single sign-On.
  • Click (Start Service).
  • Enter the report information.
  • Enter the product user (optional).
  • Enter the product additional information (optional).
  • If you choose not to reveal your identity, then click on (Not Revealing Identity).
  • Send the request.

Service Insights

Service Fee :

Free

Target Audience :

Citizen,Resident

Service Channels :

Portal,

Service Response Time :

1.0 Days(s)

Service Level Agreement :
View SLA

Customer Support

Office Locations :
View locations
Telephone :
19999
Mail :
webmaster@sfda.gov.sa - sfda.dm@sfda.gov.sa
Customer Support Hours :
07:30 AM - 02:30 PM
For compliant, help, abuse :
Contact GOV.SA
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