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Electricity Complaints

This service allows submitting any complaint, objection, or note to the services of the Saudi Electricity Company, through the electricity application (ALKAHRABA), or by calling the subscriber's service center on the number 920001100, or via the website, or the subscriber care account on Twitter.
  • Select the most appropriate means for you to file a complaint.
  • Enter the complaint, objection, or note data.
  • Submit the request.

Service Insights

Service Fee :

Free

Target Audience :

Citizen, Resident, Visitor

Service Channels :

IVR, Mobile apps, Portal, Service centers,

Service Level Agreement :
View SLA

Customer Support

Office Locations :
View locations
Telephone :
00966112019000 - 8001259000
Mail :
info@wera.gov.sa
Customer Support Hours :
07:30 AM - 02:30 PM
For compliant, help, abuse :
Contact GOV.SA
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